End-User Device Support Technician I

001 University of Rochester; City of Rochester (NY); On-site; USD 58,308,000 - 81,721,000; Full time

Job summary

The University of Rochester, located at 601 Elmwood Ave in Rochester, NY 14642, seeks a regular full-time end-user support specialist. The role focuses on helpdesk services for desktops, laptops, and mobile devices, with duties spanning troubleshooting, setup, and user assistance.

Candidates must have a high school diploma or equivalent and at least 1 year of relevant experience. Travel between sites and shift flexibility are required for 40 hours per week in a dynamic environment.

Qualifications

• High School diploma or equivalent required.
• 1 year of relevant experience or equivalent combination of education and experience.
• Ability to travel between work sites.
• Flexibility to work shifts to cover 24/7/365.

Responsibilities

• Provides first level technical support for end-user computing devices (desktops, laptops, mobile).
• Troubleshoots and resolves device issues, on-site or remote, and assists with setup/configuration/maintenance.
• Acts as primary contact for end-users for OS, connectivity or application issues.
• Assists with setup, configuration and maintenance of endpoint devices.

Skills

Exceptional customer service

Strong communication skills

Problem solving

PC OS knowledge

Hardware break/fix

Mac computers/peripherals

Travel between sites

Shift flexibility

Education

High School diploma or equivalent

Job description

The University of Rochester, located at 601 Elmwood Ave in Rochester, NY 14642, seeks a regular full-time end-user support specialist. The role focuses on helpdesk services for desktops, laptops, and mobile devices, with duties spanning troubleshooting, setup, and user assistance.

Candidates must have a high school diploma or equivalent and at least 1 year of relevant experience. Travel between sites and shift flexibility are required for 40 hours per week in a dynamic environment.