Endpoint Systems Specialist

The Chronicle Of Higher Education, Inc.; Athens (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Athens State University in Athens, Alabama seeks an Endpoint Systems Specialist to manage campus endpoint computing systems, imaging, and integrations. The role supports faculty, staff, and operations, owning software lifecycle and ensuring alignment with university-wide infrastructure.

The incumbent provides Tier 2 support, maintains licensing, coordinates hardware rollouts, and collaborates with MIS on standards and procurement planning. Strong imaging and deployment skills are essential.

Qualifications

• Associate's degree in computer science or related field.
• Training or equivalent experience in computer networking systems.
• Experience in an educational setting.
• Experience with client-server architecture in a Windows domain environment.

Responsibilities

• Administer endpoint management platforms including Microsoft Intune, and related solutions.
• Administer software updates and patches across campus endpoints in coordination with university security standards.
• Manage and maintain integrations between desktop/endpoint systems and university platforms.
• Provide Tier 2 technical support for software, systems, and integration issues per SLAs.
• Log, track, and resolve all support work through ticketing system with explicit SLA accountability.
• Coordinate procurement of desktops, laptops, peripherals, and related technology assets.

Education

Associate's degree in computer science or related field

Training or equivalent experience in computer networking systems

Tools

Intune

NinjaOne

Barracuda RMM

Patch management

Endpoint provisioning

Job description

Endpoint Systems Specialist Closing Date:

Job Duties:

The Endpoint Systems Specialist is responsible for the technical management and maintenance of Endpoint campus computing systems, software environments, and application integrations supporting faculty, staff, and institutional operations. This position serves as Tier 2 technical support within CSS, owns the software lifecycle across campus endpoints, and ensures desktop systems are properly imaged, updated, and integrated with university-wide infrastructure. The Endpoint Systems Specialist works closely with the team on hardware deployment and with MIS on integration standards and is fully accountable within the ticketing system for all assigned work.

ESSENTIAL FUNCTIONS:

• Administer endpoint management platforms including Microsoft Intune, and related solutions
• Administer software updates and patches across campus endpoints in coordination with university security standards
• Manage and maintain integrations between desktop/endpoint systems and university platforms
• Track and maintain campus-wide software license inventory and compliance under Director oversight
• Implement desktop software in alignment with OIT requirements and standards established by the Director
• Coordinate with peer technician during hardware rollouts to ensure imaging and software deployment are aligned
• Provide Tier 2 technical support for software, systems, and integration issues per SLAs
• Log, track, and resolve all support work through ticketing system with explicit SLA accountability
• Support Director in planning desktop and software standards, including participation in regular procurement planning cycle
• Research and recommend software tools and system solutions consistent with departmental scope and institutional mission
• Evaluate hardware and software solutions for institutional use.
• Develop technical specifications for endpoint purchases.
• Coordinate procurement of desktops, laptops, peripherals, and related technology assets.
• Maintain vendor relationships and assist with quote comparison and purchasing recommendations.
• Participate in budgeting and lifecycle replacement planning.
• Remain current on relevant technologies, software trends, and best practices in higher education computing environments
• Perform other duties as assigned

Required Qualifications:

• Associate's degree in computer science or related field
• Training or equivalent experience in computer networking systems
• Experience working in an educational setting
• Experience with client-server architecture in a windows domain environment.

REQUIRED LICENSE, CERTIFICATION, OR SPECIAL CREDENTIALS:

• Preferred: CompTIA A+

OTHER QUALIFICATIONS AND JOB REQUIREMENTS:

• Knowledge of endpoint device management tools such as Intune,Ninjaone, Barracuda RMM
• Knowledge of Patch management lifecycle.
• Knowledge with endpoint provisioning and deprovisioning in a client-server architecture

WORKING CONDITIONS:

• Must be able to remain in a stationary position for 65% of thetime
• Frequently performs tasks that require moving self in differentpositions in various environments including tight and confinedspaces
• Frequently performs duties that require spending time in lowposture positions such as crawling, crouching, kneeling, andstooping
• Must be able to adjust or move objects up to 25 pounds in alldirections
• Requires frequent communication
• Frequently performs tasks that use repeating motions of thewrists, hands, and/or fingers
• Requires clarity of vision for frequent use of computers andother technological devices

Salary Schedule:

Salary Band: P260To view salary schedules visit: https://www.athens.edu/human-resources/salary-schedule-tables/Salary will be Commensurate with experience andqualifications.

In accordance with Athens State University Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from that criminal background check.

About Athens State University

Located in historic Athens, Alabama, Athens State University offersjunior and senior-level coursework to community college graduatesand transfer students holding sufficient credits from otherinstitutions. Presently, over 3,100 students have selected AthensState because of its neighborly environment where 50 majors anddegree programs are offered, with courses taught by a supportiveand exceptional faculty. Approximately 80% of the students areenrolled in at least one online course. The typical student is aworking adult who commutes. Recently, the University was featuredin the 2015 Best Value Online College Rankings by OnlineU.org forfour online programs including computer science, accounting,education and human resources. The University offers undergraduatedegree programs in Liberal Arts, Teacher Preparation, and Business.The University employs more than 350 full and part-time employeeswith approximately 90 full-time faculty members in three colleges:College of Arts and Sciences, College of Business, and College ofEducation. Seventy-five percent of the full-time faculty membershold a terminal degree. The University is accredited by theSouthern Association of Colleges and Schools Commission onColleges.

Athens, Alabama is located in north Alabama equidistant betweenNashville, TN and Birmingham, AL. Athens is home to several eventsand festivals that have been featured as the Southeast TourismSociety's “Top 20 Events in the Southeast” including the AthensStorytelling Festival and the Tennessee Valley Old Time FiddlersConvention.

Non-Discrimination Policy Statement Athens State University, asan equal opportunity/affirmative action institution, complies withall applicable federal and state laws regarding nondiscriminationand affirmative action. Athens State University does notdiscriminate on the basis of race, color, national origin, age,marital status, gender, gender identity, gender expression,pregnancy, sexual orientation, disability, religion, geneticinformation, or veteran status in employment, or admissions to orparticipation in educational programs and activities. Inquiries orconcerns may be addressed to the Office of the Vice President ofEnrollment and Student Support Services, 300 N. Beaty St., Athens,AL 35611, 256- 233-8175.