Endpoint Support Specialist (Hybrid - 1 Remote Day)

University of California, Los Angeles; Los Angeles (CA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

University of California, Los Angeles (UCLA) is seeking an IT Support Analyst to provision, deploy, troubleshoot, and maintain endpoint devices for students, faculty, and staff. The role emphasizes reliable, secure devices and large-scale management, aligning with ITIL-based service management practices.

The ideal candidate provides technical assistance, collaborates across campus stakeholders, and supports innovative technology services to advance UCLA's academic mission.

Qualifications

• Experience in IT, management, customer service, higher education, or related field.
• Experience with ServiceNow or other ticketing systems.
• Experience in complex higher education environments.
• Foundational understanding of Windows, MacOS, iOS and security tools.
• Awareness of mobile devices and mobile device management.
• Ability to monitor device image quality, deployment, and performance.
• Ability to design, implement, and troubleshoot workstation provisioning tools.
• Strong written and verbal communication.
• Ability to build positive relationships with stakeholders.
• Strong organizational skills and ability to prioritize.
• Strong problem-solving skills and integrity.
• Commitment to equity, diversity, inclusion and belonging.
• Creative thinking and agility in a fast-paced environment.

Skills

Customer service

IT knowledge

Communication

Team collaboration

Problem solving

Fast-paced adaptability

Education

Bachelor's Degree in information technology, computer science, public administration, business administration, communications or related field

ITIL Foundations, CompTIA A+, and/or Microsoft and/or Apple desktop support certification

Tools

ServiceNow

Job description

University of California, Los Angeles (UCLA) is seeking an IT Support Analyst to provision, deploy, troubleshoot, and maintain endpoint devices for students, faculty, and staff. The role emphasizes reliable, secure devices and large-scale management, aligning with ITIL-based service management practices.

The ideal candidate provides technical assistance, collaborates across campus stakeholders, and supports innovative technology services to advance UCLA's academic mission.