Endpoint Support Analyst - Hybrid IT Helpdesk

UCLA; Los Angeles (CA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

UCLA is seeking an Endpoint Support Analyst to provision, deploy, troubleshoot, and maintain reliable endpoint devices for students, faculty, and staff. You will help deploy new technologies, including large-scale workstation management and software virtualization, to improve service delivery across campus.

The role emphasizes strong communication, collaboration, and problem-solving within a fast-paced, inclusive environment, supporting UCLA’s mission and culture.

Qualifications

• Experience in information technology, management, customer service, higher education, or related field.
• Experience with customer issue ticketing systems and/or ServiceNow.
• Foundational understanding of Microsoft and Apple operating systems and security tools.

Responsibilities

• Provide technical support and assistance to students, faculty, and staff; provision, deploy, troubleshoot, and maintain endpoint devices.
• Deploy technologies involving large-scale workstation management and software virtualization.
• Contribute to improving endpoint processes to enhance accuracy, ticket closure timeliness, user experience and satisfaction.

Skills

Customer service

Ticketing systems

Communication

Problem solving

Collaboration

Time management

Inclusivity

Agility

Education

Bachelor's Degree in IT/CS/related field

ITIL Foundations

CompTIA A+ or Microsoft/Apple desktop support certification

Tools

ServiceNow

Windows

MacOS

iOS

Job description

UCLA is seeking an Endpoint Support Analyst to provision, deploy, troubleshoot, and maintain reliable endpoint devices for students, faculty, and staff. You will help deploy new technologies, including large-scale workstation management and software virtualization, to improve service delivery across campus.

The role emphasizes strong communication, collaboration, and problem-solving within a fast-paced, inclusive environment, supporting UCLA’s mission and culture.