Senior Endpoint Support Specialist

University of California - Los Angeles (UCLA); Los Angeles (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

University of California - Los Angeles (UCLA) is seeking a Senior Endpoint Support Analyst to provide technical assistance to students, faculty and staff. You will utilize UCLA devices and virtual environments to resolve issues, improve response times and deliver high-quality customer service across the campus.

The role requires deep knowledge of endpoint hardware and software, and a commitment to UCLA's mission and inclusive culture.

Qualifications

• Experience in IT, management, customer service, higher education, or related field.
• Experience with ticketing systems such as ServiceNow.
• Experience in complex higher education environments.
• Advanced understanding of Microsoft and Apple operating systems and security tools.
• Knowledge of physical mobile devices and mobile device management.

Responsibilities

• Provide technical support to UCLA students, faculty, and staff.
• Escalate and resolve endpoint device issues across campus.
• Deliver exceptional customer service while leveraging UCLA's IT services.

Skills

Customer service

Communication skills

Problem solving

Team collaboration

Education

Bachelor's degree in IT-related fields

Tools

ServiceNow

Windows

MacOS

iOS

Job description

University of California - Los Angeles (UCLA) is seeking a Senior Endpoint Support Analyst to provide technical assistance to students, faculty and staff. You will utilize UCLA devices and virtual environments to resolve issues, improve response times and deliver high-quality customer service across the campus.

The role requires deep knowledge of endpoint hardware and software, and a commitment to UCLA's mission and inclusive culture.