Endpoint Support Specialist – Hybrid IT Services

UCLA; Los Angeles (CA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

UCLA is seeking an Endpoint Support Analyst to deliver technical support for laptops, desktops, tablets, mobile devices, printers, scanners, and virtual environments across campus.

You will provision, deploy, troubleshoot and maintain endpoints, participate in large-scale workstation management initiatives, and help deploy new technologies to support students, faculty and staff. This role emphasizes ITIL-aligned service delivery and collaboration with campus teams.

Qualifications

• Experience with IT helpdesk or service management in education or corporate settings.
• Experience with ticketing systems such as ServiceNow.
• Understanding of Windows, MacOS and mobile OS and security tools.

Responsibilities

• Provide technical support to students, faculty and staff for endpoint devices.
• Provision and deploy devices, troubleshoot issues, and maintain reliable and secure endpoints.
• Assist with large-scale workstation management and software virtualization deployments.

Skills

Customer service

Ticketing systems

Verbal communication

Problem solving

Education

Bachelor's degree in IT/CS/related

Tools

ServiceNow

Windows

MacOS

Mobile device management

Job description

UCLA is seeking an Endpoint Support Analyst to deliver technical support for laptops, desktops, tablets, mobile devices, printers, scanners, and virtual environments across campus.

You will provision, deploy, troubleshoot and maintain endpoints, participate in large-scale workstation management initiatives, and help deploy new technologies to support students, faculty and staff. This role emphasizes ITIL-aligned service delivery and collaboration with campus teams.