Hybrid Endpoint Support Analyst — Campus IT Hero

UCLA; Los Angeles (CA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

UCLA in Los Angeles seeks an Endpoint Support Analyst to provision, deploy, troubleshoot, and maintain endpoint devices for students, faculty, and staff. You will help deploy new technologies and support large-scale workstation management to ensure reliable access to campus systems.

You will monitor image quality, deployment efficiency, and performance with automated tools, collaborate across ITS teams, and help deliver secure, scalable IT services that align with UCLA's mission and values.

Qualifications

• Experience in IT, higher education, or related fields.
• Experience with ticketing systems such as ServiceNow.
• Familiarity with Windows, MacOS and iOS plus security tools.
• Strong written and verbal communication; ability to document clearly.
• Ability to build positive relationships with stakeholders.

Responsibilities

• Provision, deploy, troubleshoot, and maintain endpoint devices.
• Assist with large-scale workstation management and software virtualization.
• Support UCLA stakeholders to access technology and services across campus.
• Apply ITIL-based service management practices.

Skills

IT customer service

ServiceNow

Ticketing systems

Windows

MacOS

iOS

Security tools

Mobile device management

Communication

Relationship building

Organization

Problem solving

Adaptability

Education

Bachelor's Degree in IT / related field

ITIL Foundations / CompTIA A+ / Microsoft & Apple desktop support certifications

Tools

ServiceNow

Ticketing systems

Job description

UCLA in Los Angeles seeks an Endpoint Support Analyst to provision, deploy, troubleshoot, and maintain endpoint devices for students, faculty, and staff. You will help deploy new technologies and support large-scale workstation management to ensure reliable access to campus systems.

You will monitor image quality, deployment efficiency, and performance with automated tools, collaborate across ITS teams, and help deliver secure, scalable IT services that align with UCLA's mission and values.