Endpoint Support Specialist — ITIL‑Driven Campus IT

University of California - Los Angeles (UCLA); Los Angeles (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

UCLA is seeking an Endpoint Support Analyst to provide technical support to students, faculty and staff. You will provision, deploy, troubleshoot, and maintain endpoint devices including desktops, laptops, tablets, and printers, and help deploy scalable workstation management and virtualization solutions.

The role requires responding to IT inquiries, leveraging ticketing systems like ServiceNow, and collaborating across teams to improve service delivery.

Qualifications

• Bachelor's degree or equivalent in IT, CS, public administration, business, or related field.

Responsibilities

• Provide technical support to students, faculty and staff.
• Provision, deploy, troubleshoot and maintain endpoint devices.
• Assist with large-scale workstation management and software virtualization.

Skills

Customer service

Ticketing systems

ServiceNow

Communication

Collaboration

Problem solving

Education

Bachelor's degree in IT, CS, public admin, business, or related field

Tools

ServiceNow

Windows

MacOS

Mobile Device Management

Job description

UCLA is seeking an Endpoint Support Analyst to provide technical support to students, faculty and staff. You will provision, deploy, troubleshoot, and maintain endpoint devices including desktops, laptops, tablets, and printers, and help deploy scalable workstation management and virtualization solutions.

The role requires responding to IT inquiries, leveraging ticketing systems like ServiceNow, and collaborating across teams to improve service delivery.