Digital Experience & Endpoint Systems Engineer - 409887

Atrium; New York (NY); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium is seeking a Digital Experience & Endpoint Systems Engineer in New York City on a contract basis. The role combines advanced endpoint troubleshooting with hands-on systems administration across Windows and macOS environments.

You will monitor endpoint health with Nexthink or ControlUp, manage devices via Intune/SCCM/Jamf, and support Microsoft 365, Azure, Entra ID, and AD. Strong scripting in PowerShell and a proactive, collaborative approach are essential.

Qualifications

• 7+ years IT support, endpoint engineering, or sys admin experience.
• Hands-on troubleshooting across Windows and macOS.
• Experience with Nexthink and/or ControlUp is required.
• Experience in systems administration or engineering beyond desktop support.
• Experience with endpoint management tools: Intune, SCCM/MECM, Jamf.
• Experience with Microsoft 365, Azure, Entra ID, and Active Directory.
• Strong deployment, patching, provisioning, and configuration knowledge.
• Root-cause analysis across hardware, software, and backend systems.
• PowerShell scripting and automation knowledge.
• Networking fundamentals: DNS, DHCP, VPN.
• Ability to work independently and with cross-functional teams.
• Strong communication, documentation, and problem solving.

Responsibilities

• Provide advanced Level 3 troubleshooting for Windows and macOS.
• Investigate hardware, software, OS, and connectivity issues.
• Perform root-cause analysis and implement long-term solutions.
• Use Nexthink and/or ControlUp to monitor endpoint health and improve UX.
• Manage endpoints with Intune, SCCM/MECM, Jamf or similar.
• Support Microsoft 365, Azure, Entra ID, and AD infrastructure.
• Configure device policies, deployments, patching, and provisioning.
• Conduct systems administration and engineering tasks and improvements.
• Assist with endpoint security, compliance, and lifecycle administration.
• Develop PowerShell scripts to automate tasks and improve efficiency.
• Collaborate with Infrastructure, Security, and Service Desk teams to resolve issues.
• Identify recurring issues and drive reliability improvements.

Skills

Endpoint troubleshooting

Windows

macOS

Nexthink

ControlUp

Intune

SCCM/MECM

Jamf

Azure AD/Entra ID

PowerShell

Networking basics

Documentation

Collaboration

Education

Bachelor's degree in IT/CS

Tools

Nexthink

ControlUp

Job description

Client Overview

Our client is a well-established nonprofit organization dedicated to supporting important social initiatives. The organization operates in a collaborative, mission-driven environment and relies on secure, reliable technology to support employees across multiple locations. They are seeking an experienced Digital Experience & Endpoint Systems Engineer for a contract opportunity in New York City.

Salary/Hourly Rate

Up to $50/hr

Position Overview

This Digital Experience & Endpoint Systems Engineer role combines advanced endpoint troubleshooting with hands‑on systems administration and engineering responsibilities. The ideal candidate has a strong background in Windows and macOS environments, endpoint management, Microsoft infrastructure, and digital employee experience monitoring. The position requires hands‑on experience with Nexthink and/or ControlUp, along with experience performing systems administration or engineering tasks beyond traditional desktop support. The Digital Experience & Endpoint Systems Engineer will be responsible for investigating complex technical issues, identifying root causes, improving endpoint performance, and implementing long‑term solutions across the organization’s technology environment.

Responsibilities Of The Digital Experience & Endpoint Systems Engineer

• Provide advanced Level 3 technical troubleshooting across Windows and macOS environments.
• Investigate complex hardware, software, operating system, and connectivity issues.
• Perform root-cause analysis and implement long‑term solutions to recurring problems.
• Utilize Nexthink and/or ControlUp to monitor endpoint health, investigate performance issues, and improve user experience.
• Administer and manage endpoint environments using Microsoft Intune, SCCM/MECM, Jamf, or similar technologies.
• Support Microsoft 365, Azure, Entra ID, Active Directory, and related infrastructure.
• Configure and maintain device policies, application deployments, patching, and provisioning processes.
• Perform systems administration and engineering tasks, including configuration management, troubleshooting, and infrastructure improvements.
• Assist with endpoint security, compliance, device management, and lifecycle administration.
• Develop and maintain PowerShell scripts or automation to improve operational efficiency.
• Collaborate with Infrastructure, Security, and Service Desk teams to resolve escalated issues.
• Identify recurring technical issues and recommend proactive improvements to system reliability and performance.

Required Experience/Skills for the Digital Experience & Endpoint Systems Engineer

• 7+ years of IT support, endpoint engineering, or systems administration experience.
• Strong hands‑on troubleshooting experience across Windows and macOS environments.
• Hands‑on experience with Nexthink and/or ControlUp is required.
• Previous systems administration or systems engineering experience, including junior‑level responsibilities.
• Strong experience with endpoint management tools such as Intune, SCCM/MECM, or Jamf.
• Experience with Microsoft 365, Azure, Entra ID, and Active Directory.
• Strong understanding of endpoint deployment, patch management, provisioning, and configuration.
• Experience performing advanced root‑cause analysis across hardware, software, and backend systems.
• Working knowledge of PowerShell scripting and automation.
• Understanding of networking fundamentals, including DNS, DHCP, and VPN.
• Ability to troubleshoot independently and collaborate with cross‑functional Technical teams.
• Strong communication, documentation, and problem‑solving skills.

Preferred Experience/Skills for the Digital Experience & Endpoint Systems Engineer

• Previous experience as a Systems Administrator, Systems Engineer, Endpoint Engineer, or EUC Engineer.
• Experience with Windows 365, Azure Virtual Desktop, or cloud‑based desktop environments.
• Familiarity with endpoint security tools, device compliance, and vulnerability remediation.
• Experience with Microsoft Autopilot, Apple Business Manager, or NinjaOne.
• Experience supporting large enterprise environments with high ticket volumes.
• Experience developing scripts to automate endpoint management and troubleshooting.
• Experience identifying performance trends and improving overall device fleet health.

Education Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred, or equivalent professional experience.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).