SAP FICO Consultant

Diligente Technologies; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions company is seeking an Endpoint Operations Engineer for a fully remote position. The ideal candidate will have over 5 years of experience with Microsoft SCCM / MECM and a strong background in Windows OS troubleshooting. Responsibilities include monitoring software deployments, troubleshooting issues, and collaborating with remote teams. The role requires excellent analytical and communication skills, along with experience in automation and packaging software. Join a dynamic team to improve endpoint stability and compliance.

Qualifications

• 5+ years of hands-on experience with Microsoft SCCM / MECM.
• Strong Windows OS troubleshooting background.
• Proven ability to investigate failed deployments.
• Experience with PowerShell for automation and diagnostics.
• Understanding of software packaging processes.
• Ability to work independently and collaborate with remote teams.

Responsibilities

• Monitor and remediate software deployments across enterprise systems.
• Identify and resolve failed application installations.
• Troubleshoot Windows OS issues and endpoint reliability issues.
• Package and deploy vendor software using frameworks.
• Perform root cause analysis on endpoint issues.
• Utilize Nexthink for endpoint behavior analysis.
• Maintain endpoint health dashboards.
• Work on escalated endpoint-related problem tickets.
• Support incident response for deployment incidents.

Skills

Microsoft SCCM / MECM

Windows OS troubleshooting

PowerShell

Analytical skills

Communication skills

Documentation skills

Tools

Nexthink

Power BI

SQL

Job description

Endpoint Operations Engineer

Location: 100% Remote

Employment type: Contract

Key Responsibilities

• Monitor, analyze, and remediate software deployments across enterprise systems using SCCM / MECM.
• Proactively identify and resolve failed application or patch installations.
• Troubleshoot Windows OS issues, performance problems, and endpoint reliability issues.
• Package vendor software for deployment, validate, and deploy software packages using PSADT or similar frameworks.
• Perform root cause analysis on recurring endpoint or deployment issues and document resolutions.
• Utilize Nexthink to analyze endpoint behavior, performance, and user experience metrics.
• Maintain and update endpoint health dashboards and deployment reports.
• Partner with infrastructure, security, and automation teams to improve endpoint stability and compliance posture.
• Work endpoint-related problem tickets escalated from the Help Desk, ensuring timely resolution and detailed documentation of root cause and corrective actions.
• Support incident response and escalation for high-impact endpoint or deployment incidents.

Required Qualifications

• 5+ years of hands‑on experience with Microsoft SCCM / MECM (application deployment, collections, baselines, reporting).
• Strong Windows OS troubleshooting background, including registry, event logs, and system performance diagnostics.
• Proven ability to investigate failed deployments, log review, and issue remediation at scale.
• Experience with PowerShell for automation and diagnostics.
• Understanding of software packaging processes (e.g., MSI, EXE, PSADT).
• Excellent analytical, communication, and documentation skills.
• Ability to work independently and collaborate with remote teams in a large enterprise environment.

Preferred

• Familiarity with Nexthink or other endpoint analytics tools.
• Experience integrating MECM with Intune or other cloud management extensions.
• Experience with reporting tools (SQL queries, Power BI, SSRS).
• Understanding of endpoint security configurations, patch compliance, and software inventory management.