Senior IT Support Specialist — On-Site, End-User Champion

Socket.dev

Bethlehem (Northampton County)

On-site

USD 65,000 - 90,000

Full time

5 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Socket.dev in Bethlehem, PA, is seeking a Senior IT Support Specialist to deliver on-site end-user support across the US sites as needed. You will handle Tier 1–2 tickets, manage accounts, and ensure SLA adherence.

The role requires 3+ years in IT support, experience with Microsoft 365, Azure AD Entra ID, and strong communication and documentation skills. You will work with global DIS teams to maintain standards.

Qualifications

3+ years in an IT support or end-user support role.
3+ years with Microsoft 365 (M365) and Azure AD / Entra ID administration.
1+ years experience working in a helpdesk environment, triaging and managing tickets and SLAs.
Ability to work independently and with a remote team.
Strong communication skills and ability to translate technical issues for non-technical users.
Strong documentation habits and process orientation.

Responsibilities

Serve as the primary on-site DIS contact at Bethlehem HQ and support other US sites as needed.
Deliver Tier 1 and 2 end-user support, resolving issues efficiently and professionally.
Manage service tickets in the ITSM platform and meet SLAs.
Maintain high visibility and on-site responsiveness.
Support onboarding and offboarding processes for Bethlehem and other US sites.