Endpoint IT Hardware Deployment Specialist

Flex Technology Group

Mesa (AZ)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

FlexTG is seeking an IT Hardware Specialist to provide frontline support for deployment, refresh, and re-imaging of laptops and peripherals, ensuring secure and reliable endpoint devices across the lifecycle.

You will support onboarding/offboarding, inventory management, and asset logistics, coordinating inbound/outbound shipments and maintaining hardware records. Strong customer service and hands-on IT ops experience are valued.

Qualifications

1–2 years of IT or related field experience with hands-on hardware support.
Experience with device lifecycle management and asset tracking.
Strong customer service and deskside support experience.
Ability to follow standardized build processes and document solutions.

Responsibilities

Deploy, refresh, and re-image laptops and endpoint devices following standard configurations.
Collaborate with Infrastructure and IT Desktop Support teams to update software and hardware requirements.
Prepare hardware for new hires, terminations, and redeployment.
Perform hardware diagnostics, coordinate repairs, and manage warranty replacements.
Maintain accurate asset inventory and device lifecycle records.
Manage IT equipment shipping, receiving, and logistics for remote and on-site employees.
Provide basic endpoint troubleshooting and user assistance related to hardware.
Ensure devices meet security, configuration, and compliance standards.
Manage and resolve tickets using the ServiceNow system.
Document solutions, troubleshooting steps, and common issues in the knowledge base.