IT Hardware Specialist

Flex Technology Group; Mesa (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

FlexTG is seeking an IT Hardware Specialist to provide frontline support for deployment, refresh, and re-imaging of laptops and peripherals, ensuring secure and reliable endpoint devices across the lifecycle.

You will support onboarding/offboarding, inventory management, and asset logistics, coordinating inbound/outbound shipments and maintaining hardware records. Strong customer service and hands-on IT ops experience are valued.

Qualifications

• 1–2 years of IT or related field experience with hands-on hardware support.
• Experience with device lifecycle management and asset tracking.
• Strong customer service and deskside support experience.
• Ability to follow standardized build processes and document solutions.

Responsibilities

• Deploy, refresh, and re-image laptops and endpoint devices following standard configurations.
• Collaborate with Infrastructure and IT Desktop Support teams to update software and hardware requirements.
• Prepare hardware for new hires, terminations, and redeployment.
• Perform hardware diagnostics, coordinate repairs, and manage warranty replacements.
• Maintain accurate asset inventory and device lifecycle records.
• Manage IT equipment shipping, receiving, and logistics for remote and on-site employees.
• Provide basic endpoint troubleshooting and user assistance related to hardware.
• Ensure devices meet security, configuration, and compliance standards.
• Manage and resolve tickets using the ServiceNow system.
• Document solutions, troubleshooting steps, and common issues in the knowledge base.

Skills

Hardware deployment

IT operations

Customer service

Asset management

Troubleshooting

Documentation

Team collaboration

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Intune

Autopilot

SCCM

InTune policies

Job description

FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading Nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class - we're in a class of our own.

Position Summary

The IT Hardware Specialist provides frontline support to internal employees with a strong focus on IT hardware deployment, refresh cycles, and device re ‑ imaging. This role plays a key part in ensuring employees have properly configured, secure, and reliable endpoint devices throughout their lifecycle. Primary responsibilities include preparing, configuring, deploying, refreshing, and redeploying laptops and peripherals, as well as supporting employee onboarding and offboarding activities. This role supports inventory management and equipment logistics, including tracking assets, coordinating inbound and outbound shipments, and maintaining accurate hardware records.

Essential Functions and Responsibilities

• Deploy, refresh, and re ‑ image laptops and endpoint devices following standard configurations using standard build and InTune policies.
• Collaborate with Infrastructure and IT Desktop Support Technician teams to update software and hardware requirements as a part of GPOs and/or InTune policies.
• Prepare hardware for new hires, terminations, and redeployment.
• Perform hardware diagnostics, coordinate repairs, and manage warranty replacements.
• Maintain accurate asset inventory and device lifecycle records.
• Manage IT equipment shipping, receiving, and logistics for remote and on ‑ site employees.
• Provide basic endpoint troubleshooting and user assistance related to hardware including laptops, docks, monitors, and accessories.
• Ensure devices meet security, configuration, and compliance standards.
• Manage and resolve tickets using the ServiceNow enterprise ticketing system.
• Document solutions, troubleshooting steps, and common issues in the knowledge base.

Qualifications

Minimum Qualifications

• High School Diploma or equivalent
• 1–2 years of proven experience working within IT or a related field, including hands‑on hardware support, execution of day‑to‑day IT operations, and supporting scalable, high‑quality employee technology experiences
• Proven ability to deliver exceptional customer service to the employees of the company through responsive phone, email, and deskside support.
• Familiarity with device lifecycle management, asset tracking, and inventory tools
• Ability to follow standardized build processes while maintaining attention to detail.
• Strong critical thinking abilities with a track record of analyzing issues and developing effective solutions.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Strong communication skills with the ability to collaborate across technical and non ‑ technical teams.

Preferred Qualifications

• Associate degree in Information Technology, Computer Science, or a related field
• Exposure to endpoint management tools such as Microsoft Intune, Autopilot, SCCM, or similar solutions
• Familiarity with hybrid or cloud environments (e.g., Azure, AWS, or similar).
• Experience with automation, scripting, or modern systems management tools.
• Understanding security best practices and basic compliance requirements.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Requirements

• Sit, stand, kneel, walk, and reach.
• Be able to lift, push, pull and/or move up to 20 pounds.
• Read a computer screen and written material.
• Write, type, and use phone system.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Good working environment with the absence of disagreeable conditions. The noise level in the work environment is usually moderate.

Disclaimer

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. The job description does not constitute an employment contract or guarantee of employment. The organization reserves the right to hire, fire, or discipline the employees at its discretion.

EEO Statement

FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.