Endpoint & Desktop Support Specialist (1-Year Term)

Indiana Wesleyan University; Marion (IN); Hybrid; USD 52,000 - 66,000; Full time

Benefits offered by this job

Benefits included

Job summary

Indiana Wesleyan University is seeking an IT Desktop Support Specialist for a one-year term in Marion, IN. The role provides advanced technical support for university endpoints, devices, applications, peripherals, and connectivity, coordinating with IT teams and vendors. A valid driver’s license and ability to lift 40 lbs.

are required. The position reports to the Assistant Director of Endpoint Management & Security within the IT Infrastructure-Central Administration unit, with duties

Qualifications

• Advanced troubleshooting and diagnostic skills across endpoint, application, access, peripheral, and connectivity issues.
• Ability to exercise independent judgment and prioritize competing project and operational demands with limited supervision.
• Ability to analyze recurring issues, service dependencies, and support patterns and recommend operational improvements.

Responsibilities

• Serve as the technical point person for assigned locations, technologies, or services while supporting team coverage and cross-training
• Deploy, configure, maintain, repair, replace, and retrieve endpoints, shared devices, peripherals, and related technologies
• Diagnose advanced and non-routine technical issues, determining appropriate restoration, escalation, and follow-up actions
• Support operating systems, applications, access, connectivity, printing, scanning, and other user technology services
• Coordinate complex issues with IT teams, vendors, and University stakeholders when work crosses service boundaries
• Coordinate operational technology projects by organizing work, monitoring progress, adapting processes, resolving technical issues, and communicating recommendations
• Monitor assigned technology services and respond to outages, degradation, and recurring operational issues
• Analyze incident and support trends, then recommend and implement improvements that increase reliability and reduce repeat issues
• Develop and adapt technical procedures, device standards, service dependencies, escalation paths, and repeatable solutions in alignment with university security and lifecycle requirements
• Exercise independent judgment in troubleshooting, service restoration, escalation, prioritization, and modification of defined support procedures

Skills

Advanced troubleshooting

Independent judgment

Technical documentation

Effective communication

Customer service

Training others

Fast learner

Education

Associate's degree or Bachelor's degree

Job description

Indiana Wesleyan University is seeking an IT Desktop Support Specialist for a one-year term in Marion, IN. The role provides advanced technical support for university endpoints, devices, applications, peripherals, and connectivity, coordinating with IT teams and vendors. A valid driver’s license and ability to lift 40 lbs.

are required. The position reports to the Assistant Director of Endpoint Management & Security within the IT Infrastructure-Central Administration unit, with duties