Endodontics | Patient Care Coordinator

A-Team Dental Staffing L.L.C; Santa Rosa (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Holiday pay

401(k)

Free dental treatment for employees

20% discount for family

Job summary

A-Team Dental Staffing LLC in Santa Rosa, United States, is seeking a Patient Care Coordinator to welcome patients from first call through treatment completion. The role blends administrative excellence with compassionate communication in a team-focused endodontic practice.

Join a people-oriented office that values detailed patient care, insurance coordination, and accurate payments, with opportunities to work with PBS Endo and Weave software.

Qualifications

• Minimum 1 year of dental front office experience (endodontic a plus).
• Knowledge of insurance verification and benefits coordination.
• Comfortable presenting treatment plans and financial arrangements.
• Experience with dental software (PBS Endo experience preferred).
• Strong organizational and communication skills; detail oriented.

Responsibilities

• Greet and check in patients with professionalism and warmth.
• Answer phone calls, schedule consultations and treatments, and manage the calendar.
• Coordinate with referring dentists and specialists for continuity of care.
• Verify PPO insurance eligibility and benefits for procedures.
• Present treatment plans, costs, and payment options clearly.
• Collect and post patient payments accurately.
• Update patient records in PBS Endo software.
• Use Weave for patient communications and reminders.
• Support clinical team and ensure smooth patient flow.
• Maintain a clean, welcoming front office environment.

Skills

Verbal & written communication

Organizational skills

Multitasking

Customer service mindset

Tools

PBS Endo

Weave

Dental software

Job description

Santa Rosa, United States | Posted on 10/08/2025

We are a people-oriented, team-oriented, and detail-oriented endodontic specialty practice proudly serving the Santa Rosa community for over 4 years. With 3 modern operatories, advanced technology, and a focus on patient comfort, we provide high-quality root canal therapy and exceptional patient care. Our team values collaboration, efficiency, and professionalism.

Position Summary

The Patient Care Coordinator is the welcoming face and voice of our office, ensuring patients have a smooth, informed, and positive experience from their first call through completion of treatment. This role combines administrative excellence with compassionate patient communication.

Key Responsibilities

• Greet and check in patients with professionalism and warmth
• Answer phone calls, schedule consultations and treatments, and manage the office calendar
• Coordinate with referring general dentists and specialists for patient care continuity
• Verify PPO insurance eligibility and benefits for endodontic procedures
• Present treatment plans, explaining procedures, costs, and payment options clearly and confidently
• Collect and post patient payments accurately
• Maintain and update patient records in PBS Endo software
• Utilize Weave for patient communication and appointment reminders
• Support the clinical team and ensure smooth patient flow
• Maintain a clean, organized, and welcoming front office environment

Requirements

• Minimum 1 year of dental front office experience (specialty/endodontic experience a plus)
• Knowledge of insurance verification and benefits coordination
• Comfortable presenting treatment plans and financial arrangements
• Experience with dental software (PBS Endo experience preferred)
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment

Technology & Tools You’ll Use

• Schedule:
• Monday–Friday, 8:00 AM – 5:00 PM (arrive 30 minutes prior to first patient)
• Holiday pay
• 401(k)
• Free dental treatment for employees and 20% discount for family

A-Team Dental Staffing LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.