Endocrinology Admin Lead: Patient Access & Scheduling

MFM Health; Ferncroft (MA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Paid time off

401(k) with employer match

Profit sharing bonus

Career growth

Job summary

MFM Health is seeking a full-time Specialty Administrative Coordinator for the Endocrinology department. The role centers on coordinating patient access, complex scheduling, and efficient administrative workflows to support clinicians and staff.

The ideal candidate will be proactive, detail-oriented, and capable of managing multiple priorities while collaborating with providers, clinical teams, and administrative staff. The position emphasizes a patient-centric approach and confidentiality.

Qualifications

• Minimum 5 years of medical office or healthcare practice experience, including patient access, scheduling, and administrative coordination.
• Associate's degree or higher in healthcare administration, business, or a related field; or completion of a medical assisting program with current certification.
• Strong knowledge of medical terminology, referrals, insurance verification, and authorization processes.
• Experience with Athena EMR, specialty scheduling, and workflow coordination preferred.

Responsibilities

• Coordinate provider schedules, patient appointments, referrals, authorizations, and follow-up care.
• Manage complex scheduling needs, waitlists, cancellations, and patient access concerns.
• Support daily patient care representative functions, including registration, check-in/check-out, phones, and patient communications.
• Maintain specialty databases, patient tracking systems, and administrative reports.
• Resolve escalated administrative issues and coordinate with clinical staff and outside facilities.
• Identify workflow improvements and assist with training and supporting administrative team members.
• Maintain accurate patient records and ensure HIPAA compliance.

Skills

Patient access

Scheduling

Administrative coordination

Medical terminology

HIPAA compliance

EMR proficiency

Education

Associate's degree or higher in healthcare administration or related field

Tools

Athena EMR

Job description

MFM Health is seeking a full-time Specialty Administrative Coordinator for the Endocrinology department. The role centers on coordinating patient access, complex scheduling, and efficient administrative workflows to support clinicians and staff.

The ideal candidate will be proactive, detail-oriented, and capable of managing multiple priorities while collaborating with providers, clinical teams, and administrative staff. The position emphasizes a patient-centric approach and confidentiality.