IT Systems Support Technician – End-User & Network

Chubb

San Juan (PR)

On-site

USD 40,000 - 60,000

Full time

6 days ago

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Job summary

Chubb in San Juan, Puerto Rico seeks a Systems Support Technician to provide frontline technical assistance to users. You will manage incidents, track requests in the ticketing tool, and coordinate with regional IT teams to resolve issues across Windows, Office, and security software.

You will support LAN/Wi‑Fi/VPN connectivity, hardware requests, inventory upkeep, and documentation of procedures. The role involves participating in regional projects, monitoring critical infrastructure, and

Qualifications

Experience in IT support or helpdesk.
Familiar with ticketing tools and service level objectives.
Strong communication and problem-solving abilities.

Responsibilities

Act as liaison between business areas and regional technical teams.
Manage service requests and incidents through ticketing tool with timely follow-up.
Provide support for Windows OS, Microsoft Office, OneDrive, Teams, antivirus and security agents.
Address hardware issues and requests for equipment or accessories.
Support LAN, Wi‑Fi and VPN connectivity and network resource access.
Maintain up-to-date inventory of computers and installed software.
Monitor critical office infrastructure and escalate incidents to regional teams.
Assist with testing related to changes, infrastructure implementations, and projects.
Document technical procedures and guidelines for the area.
Track operational metrics for day-to-day activities.
Participate in local and regional project meetings representing the country operation.