IT Systems Support Technician — Windows & Networking

Chubb in; San Juan (PR); On-site; USD 55,000 - 90,000; Full time

Job summary

Chubb is seeking a Systems Support Technician to provide technical assistance across the organization. You will manage incidents, support training and documentation, and contribute to regional technology initiatives.

You will work with Windows, Office, OneDrive, Teams, and security tools, handling hardware and network connectivity issues. Excellent English and Spanish communication is required to support a multinational environment.

Qualifications

• Strong knowledge of Windows, Office, OneDrive, Teams support.
• 2–3 years of IT experience.
• Diagnosing and resolving hardware, software, and connectivity issues.
• Basic knowledge of LAN, Wi-Fi, VPN, Active Directory, and permissions.
• Proficiency with ticketing and service management tools.
• Ability to document processes and prepare technical instructions.
• Strong communication, customer orientation, and teamwork.
• Fluent in English and Spanish.

Responsibilities

• Act as liaison between business areas and regional technical teams to support requests and specialized technical needs.
• Manage service requests and incidents assigned through the ticketing tool, ensuring timely follow-up and resolution within SLAs.
• Provide support for incidents related to base software including Windows, Office, OneDrive, Teams, antivirus, and security agents.
• Address hardware issues and requests for equipment or accessories.
• Support LAN, Wi‑Fi, VPN connectivity and access permissions to network resources.
• Help with printing systems and mobile/fixed telephony.
• Keep inventory and installed software up to date per standards and release cycles.
• Monitor critical office infrastructure and escalate incidents to regional teams.

Skills

Windows support

Microsoft Office

OneDrive

Microsoft Teams

LAN/Wi-Fi/VPN

Active Directory

Ticketing systems

Documentation

Communication

Teamwork

Independent work

Bilingual English/Spanish

Education

Bachelor's degree in Computer Science / Information Technology or related field

Tools

Ticketing systems

Job description

Chubb is seeking a Systems Support Technician to provide technical assistance across the organization. You will manage incidents, support training and documentation, and contribute to regional technology initiatives.

You will work with Windows, Office, OneDrive, Teams, and security tools, handling hardware and network connectivity issues. Excellent English and Spanish communication is required to support a multinational environment.