End-User Tech Support & Hardware Depot Specialist

Gap Inc.; United States; Hybrid; USD 55,000 - 85,000; Full time

Job summary

Gap Inc. seeks a proactive IT support professional to manage the NY Hardware Depot, ensuring rapid end-to-end technology service for employees. You will maintain asset data, deploy hardware, and resolve issues across onsite and remote users.

Your role emphasizes documentation, process improvement, and strong interpersonal skills to build solid relationships with business partners while supporting both on-site and remote needs.

Qualifications

• Provide exceptional technology experience for employees by addressing hardware issues and service requests efficiently.
• Resolve hardware and software issues with varying complexity to restore productivity.
• Leverage knowledge of end-user systems to contribute to routine and complex projects.

Responsibilities

• Oversee NY Hardware Depot operations with strong asset management and deployment of new hardware.
• Document processes and troubleshooting guides to standard formats.
• Develop and maintain good relationships with business partners at all levels of the organization.
• Follow standard practices to analyze situations and data and escalate when needed.
• Manage workload, learn new technologies quickly, and meet key performance metrics.
• Provide on-the-job training/on-boarding support to new team members when needed.

Skills

Customer service

Interpersonal skills

Communication

Self-management

Problem solving

Team collaboration

Tools

Asset management systems

Job description

Gap Inc. seeks a proactive IT support professional to manage the NY Hardware Depot, ensuring rapid end-to-end technology service for employees. You will maintain asset data, deploy hardware, and resolve issues across onsite and remote users.

Your role emphasizes documentation, process improvement, and strong interpersonal skills to build solid relationships with business partners while supporting both on-site and remote needs.