End-User Tech Support Analyst (Desktop & Mobility)

Chubb

Whitehouse Station (NJ)

On-site

USD 55,000 - 75,000

Full time

5 days ago

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Job summary

Chubb is seeking a Site Support Analyst to assist employees, new hires, and contractors with technical issues related to PCs, mobile devices, and peripherals. The role covers hardware/software upgrades, patching, and participating in IT projects such as Office Moves and hardware refreshes.

You will train staff, ensure system patch compliance, and coordinate with vendors while maintaining a positive customer-service mindset.

Qualifications

Experience providing end-user IT support to employees, new hires, and contractors.
Strong customer-service orientation with a positive attitude.
Ability to document resolutions and root causes for future reference.
Familiarity with hardware rollout and OS/software upgrades for end users.

Responsibilities

Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues for internal/external applications including all Microsoft products.
Support users with printers, digital scanners, smart devices, and video conferencing technology.
Represent IT in projects like Office Moves, Real Estate Initiatives, and Hardware Refreshes; participate in major software rollouts and desktop migrations.
Train staff on hardware and software usage; ensure patch compliance for PCs.
Configure and build hardware; install and configure software as per service requests.
Document resolutions and propose root-cause solutions; manage hardware inventories and logistics.
Coordinate with 3rd party vendors to resolve specific technical problems; assist with new hire setups and onboarding.