End-User Tech Support Agent (Mac/Linux/Windows)

Jobtailor; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking an IT Help Desk Technician to provide end-user support for workstations, PCs, hardware, software, and mobile devices in a fast-paced environment in Dallas, TX. You will respond to inquiries via phone, chat, or tickets and escalate complex issues as needed.

Ideal candidates will be proficient in MacOS and Linux, with strong knowledge of Windows 10/11 and Office 365, and possess excellent customer service and analytical skills.

Qualifications

• Authorized to work in the United States.
• High School Diploma or Equivalent required.
• Available to work full-time.
• Experience with MacOS and Linux.
• Knowledge of Microsoft Windows OS and Office 365.
• Familiarity with computer hardware and cellular devices.
• Knowledge of MIS environment and MAC changes.
• Experience with KCS and knowledge-based articles desired.
• Excellent customer service and problem-solving skills.
• On-call rotation including nights, weekends, holidays.
• Full-time Monday-Friday shift options: 10:00–19:00, 11:00–20:00, or 12:00–21:00 CST.

Responsibilities

• Provide technical support to end users for workstations, PCs, hardware, software, and mobile devices.
• Respond to questions and issues via phone, chat, or tickets.
• Investigate and respond to information requests and IT issues.
• Troubleshoot workstation hardware and software configurations.
• Refer complex issues to senior staff or other IT groups.
• Document and report service requests and outcomes.
• Collaborate with staff to resolve problems.
• Maintain understanding of standard issues and resolutions.

Skills

Technical Support

MacOS Experience

Windows 10/11 Knowledge

Customer Service Skills

Troubleshooting Skills

Analytical Skills

Education

High School Diploma or Equivalent

Tools

MacOS

Linux

Office 365

Virtual Desktop

M.A.C. (Moves, Adds, and Changes)

KCS Method

Job description

Jobtailor is seeking an IT Help Desk Technician to provide end-user support for workstations, PCs, hardware, software, and mobile devices in a fast-paced environment in Dallas, TX. You will respond to inquiries via phone, chat, or tickets and escalate complex issues as needed.

Ideal candidates will be proficient in MacOS and Linux, with strong knowledge of Windows 10/11 and Office 365, and possess excellent customer service and analytical skills.