End-User Tech Engineer: Trading Floor Automation & Support

Referment; New York (NY); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Discretionary bonus

Comprehensive benefits package

Career growth opportunities

Job summary

Referment partners with a leading tech-driven investment firm to hire an End User Technology Engineer to join its global Technology team in New York.

This role operates in a fast-paced trading environment where technology is fundamental to business success, delivering an exceptional technology experience to front-office users while contributing to the continuous improvement of the firm’s end-user infrastructure, automation, and operational processes.

Qualifications

• 5+ years of end-user support in enterprise environments.
• Experience supporting Windows desktops, collaboration tools, and video conferencing.
• Background supporting front-office users in financial services/trading.
• Experience automating tasks with PowerShell or Python.
• Strong troubleshooting across desktop, network, and infrastructure.
• Experience with enterprise service management and incident platforms.
• Excellent communication for senior stakeholders in high-pressure settings.
• Proactive mindset to continually improve technology and user experience.

Responsibilities

• Deliver end-user tech experience across trading, investment, and corporate teams.
• Provide hands-on support for desktops, laptops, collaboration platforms, mobile devices, and video conferencing.
• Troubleshoot hardware, software, networking, and connectivity issues in a fast-moving environment.
• Automate repetitive tasks to improve efficiency and reliability.
• Design improvements to end-user tech and support processes.
• Lead refreshes, deployments, migrations, and infra projects.
• Own incidents through resolution with root-cause analysis.
• Create documentation and user training materials.
• Partner with engineering, infrastructure, and vendors.
• Participate in on-call for critical events.

Skills

End-user support

Windows desktop

Collaboration platforms

Mobile devices

Video conferencing

Automation scripting

PowerShell

Python

Troubleshooting

Incident management

Stakeholder communication

On-call support

Bloomberg knowledge

Job description

Referment partners with a leading tech-driven investment firm to hire an End User Technology Engineer to join its global Technology team in New York.

This role operates in a fast-paced trading environment where technology is fundamental to business success, delivering an exceptional technology experience to front-office users while contributing to the continuous improvement of the firm’s end-user infrastructure, automation, and operational processes.