End-User IT Operations Engineer — 24x7 Support & Automation

Point72 Asset Management, L.P; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Fully-paid health care benefits

Generous parental and family leave policies

Tuition assistance

A 401(k) savings program with an employer match

Job summary

Point72 Asset Management, L.P. is seeking a Technology Support Specialist in New York. The role involves leading end-user technology services, troubleshooting complex issues, and automating tasks. Ideal candidates have a background in client service and a Bachelor’s degree in technology. Must be available for 24x7 support and travel.

The position offers a salary between $90,000 and $110,000, along with comprehensive benefits like health care, tuition assistance, and a 401(k) savings program.

Qualifications

• Minimum 4 years of experience in client service, desktop support, or technical support.
• Demonstrated proficiency supporting PCs, laptops, and mobile devices.
• Availability for 24x7 on-call support and flexibility for travel.

Responsibilities

• Lead delivery of technology services across the firm.
• Troubleshoot complex hardware, software, and connectivity issues.
• Automate operational tasks to improve reliability.

Skills

Client service

Technical support

Troubleshooting

Scripting

Communication

Education

Bachelor’s degree in technology, computer science or a related discipline

Tools

PowerShell

Splunk

Incident tracking systems

Job description

Point72 Asset Management, L.P. is seeking a Technology Support Specialist in New York. The role involves leading end-user technology services, troubleshooting complex issues, and automating tasks. Ideal candidates have a background in client service and a Bachelor’s degree in technology. Must be available for 24x7 support and travel.

The position offers a salary between $90,000 and $110,000, along with comprehensive benefits like health care, tuition assistance, and a 401(k) savings program.