End-User Support Technician

Strategic Solutions of Virginia, LLC; Glen Allen (MO); On-site; USD 54,000 - 66,000; Full time

Job summary

Strategic Solutions of Virginia, LLC is seeking an End User Support Technician to deliver responsive end-user IT support and maintain reliable workplace technology onsite in Richmond, VA. You will monitor and troubleshoot client networks using RMM platforms to proactively resolve issues before they impact end users.

A focus on developing automation via PowerShell and Python, strong Windows administration, and collaboration with engineering teams will improve stability across managed

Qualifications

• 3+ years of experience providing technical support to external client end users in a managed services environment.
• Experience triaging, troubleshooting, and resolving incidents related to Windows workstations and Microsoft 365 services.
• Strong knowledge of LAN/WAN, DHCP, DNS, Wi‑Fi, VPN, and remote access such as RDS and Citrix.
• Experience with Cisco Meraki networking and managing related infrastructure.
• Automation scripting in PowerShell and Python to improve RMM alerting and workflows.

Responsibilities

• Provide network support across client infrastructures, configuring and maintaining Cisco Meraki solutions.
• Develop and maintain automation scripts using PowerShell and Python to enhance RMM alerting and efficiency.
• Troubleshoot end-user support requests including password resets, software installs, and device setup.
• Provide onsite field support for PC deployments, hardware upgrades, and related tasks (approx. 25% field work).
• Coordinate with ISPs for network circuits activation, troubleshooting, and decommissioning.

Skills

Windows administration

Networking concepts

Endpoint management

PowerShell scripting

Python scripting

Troubleshooting

Communication

Tools

Cisco Meraki

ConnectWise RMM

Pia Agent

Citrix

Meraki Dashboard

Job description

Please note: Every application submitted through Workday is reviewed by a real person — not an AI. We value your time and take each submission seriously.Strategic Solutions delivers high-touch, value-rich technology services and is laser focused on helping companies successfully drive their businesses! With unparalleled expertise and credentials in healthcare, as well as legal, finance, and other industries, SSVA is the most experienced, locally-based provider of IT Consulting, Technology Delivery, and Managed Services in the Mid-Atlantic region.At SSVA, a New Charter Company, we are seeking an End User Support Technician in Richmond, VA (in other companies this person could hold the title of End User Support Technician, IT Support Technician, Desktop Support Technician) to provide responsive end-user IT support and maintain reliable workplace technology.This is position will be onsite in Richmond, VAIn this role, you will monitor, troubleshoot, and optimize client network environments while leveraging Remote Monitoring and Management (RMM) platforms to proactively identify and resolve infrastructure issues before they impact end users. You will investigate network connectivity, Windows Server and workstation performance, Microsoft 365 services, and endpoint health, collaborating with internal engineering teams to remediate complex technical challenges. A key component of this role is developing and maintaining automation through PowerShell and Python scripting to streamline repetitive administrative tasks, enhance RMM alerting and remediation workflows, and improve operational efficiency across managed environments.To be successful in this role, you will possess a strong foundation in Windows administration, networking concepts, and endpoint management while demonstrating the ability to diagnose issues across diverse client environments. You should be comfortable analyzing RMM-generated alerts, identifying recurring trends, and building automated solutions using PowerShell or Python to improve response times and operational consistency. Success in this position requires excellent troubleshooting skills, the ability to prioritize incidents in a fast-paced managed services environment, and clear communication when working with both technical teams and end users. A continuous improvement mindset, curiosity for emerging technologies, and a passion for automation and infrastructure optimization will enable you to make a meaningful impact on service delivery and client satisfaction.We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply.General Job DutiesProvide network support and troubleshooting across client infrastructures, including configuring, upgrading, and maintaining Cisco Meraki networking solutions while diagnosing and resolving connectivity issuesWork directly with ISPs to coordinate the installation, activation, troubleshooting, dispatch, and decommissioning of network circuitsDevelop and maintain automation scripts using PowerShell and Python to enhance RMM alerting, automate routine administrative tasks, and improve operational efficiency across managed environmentsPerform initial troubleshooting for end-user support requests, including password resets, workstation performance issues, software installations, printer and scanner configuration, driver installation, and other common desktop support tasksProvide onsite field support as needed, including PC deployments, workstation setup and replacement, printer installation and configuration, hardware upgrades, and other hands-on technical support activities. Field work accounts for approximately 25% of the roleRequired Experience3+ years of experience providing technical support to external client end users in a managed services (MSP) or similar customer-facing environment, with the ability to work both collaboratively as part of a team and independently with minimal supervision.Experience triaging, troubleshooting, and resolving incidents and service requests related to Windows workstations, printers, end-user applications, and Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint.Strong knowledge of network support, including LAN/WAN, DHCP, DNS, Wi-Fi, and VPN technologies, as well as remote access solutions such as Remote Desktop Services (RDS) and Citrix. Working knowledge of Cisco Meraki, including navigating the Meraki Dashboard to monitor, troubleshoot, and resolve network-related issues.Preferred ExperiencePrior MSP or related-industry experience is a plusConnectwise RMM, plug-in Pia Agent experienceCertifications: CCNA, Network+, Cisco Meraki Solutions Specialist (ECMS)CompensationThe compensation is expected to start at $60,000, plus bonus. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.SSVA, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. SSVA recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.