Client Services Engineer

RFA; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A financial services firm located in New York is seeking a Client Services Engineer to provide technical assistance to system users. The ideal candidate should have a strong background in IT support and troubleshooting, with relevant experience in an enterprise environment. Responsibilities include maintaining systems and supporting various software and hardware issues. The compensation ranges from $80,000 to $100,000 per year, along with a professional work environment.

Qualifications

• 4-7 years of related IT experience in an enterprise or server-based environment.
• 3+ years of recent systems maintenance and end-user technical support experience.
• Experience in financial services industry and MSP preferred.

Responsibilities

• Provide on-site technical support to system users.
• Maintain systems, install new equipment, and modify client infrastructure.
• Troubleshoot Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.

Skills

Technical troubleshooting

Communication

Critical thinking

Customer service

Issue resolution

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Windows Server

MS Exchange/365

Active Directory

ConnectWise

VMware

Cisco

Job description

The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from a remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.

Responsibilities

• Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
• Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
• Able to troubleshoot mobile devices (setup, email and security tokens).
• Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
• Evaluate client’s operational efficiency of different IT systems and recommend improvements.
• Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
• Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
• Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
• Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
• Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience.
• 4-7 years of related IT experience in an enterprise or server based environment.
• Must have 3+ years of recent systems maintenance and end user technical support experience.
• Financial services industry and MSP experience preferred.
• Excellent desktop and server troubleshooting skills.
• Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite.
• Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
• Impeccable verbal/written communication.
• Exhibit a high-level of professionalism and sound judgment.
• Experience with ConnectWise or similar ticketing system preferred.

$80,000 - $100,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, including reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.