Service Desk Administrator

Vanteo; Alpharetta (GA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Vanteo is seeking a Service Desk Administrator in Greenville, SC, to provide technical support and systems administration. The role covers endpoint management, cloud services, and security compliance with a strong emphasis on Microsoft Intune and Azure.

You will manage user access, support onboarding/offboarding, and assist in security operations while collaborating with MSPs and vendors to keep IT services reliable and compliant.

Qualifications

• 6+ years of customer facing technology support experience.
• 3+ years of M365/Google administration in an enterprise setting.
• 3+ years cloud/SaaS administration experience, with SSO knowledge.
• 3+ years AWS administration experience.
• Bachelor’s degree in computer science preferred.

Responsibilities

• Provide technical support and resolve user issues promptly.
• Manage service desk tickets and escalation procedures.
• Administer endpoint devices and Intune configuration.
• Oversee IAM, user accounts, permissions, and access controls.
• Administer cloud services (M365/Azure) and SaaS apps.
• Assist with security audits and incident investigations.

Skills

Customer support

Endpoint management

Cloud administration

Identity management

Security operations

M365 administration

AWS administration

SaaS administration

Education

Bachelor\u2019s degree in computer science

Tools

Microsoft Intune

Azure

Microsoft 365

Job description

JOB SUMMARYThe Service Desk Administrator is responsible for providing technical support, systems administration, and endpoint management for Vanteo and its affiliated business lines. This role serves as a key member of the Tech team, supporting users, devices, cloud services, and security initiatives while ensuring compliance with organizational technology standards and security policies.Responsibilities include endpoint deployment and support, hardware and software asset management, employee onboarding and offboarding, SaaS administration, system configuration, security support, and procurement of technology resources. The ideal candidate combines strong service desk expertise with hands-on experience in cloud platforms, identity management, and cybersecurity operations.SUPERVISORY RESPONSIBILITYThis position has no direct reports.DUTIES / RESPONSIBILITIESEnd User SupportProvide exceptional technical support and resolve user issues in a timely and professional manner.Monitor, troubleshoot, and respond to technology and security-related incidents and requests.Manage and prioritize service desk tickets, ensuring compliance with established response and escalation procedures.Communicate effectively with users regarding issue status, resolution timelines, and best practices.Endpoint & Asset ManagementDeploy, configure, maintain, and support company-managed endpoint devices.Administer device management platforms, including Microsoft Intune and related endpoint management tools.Maintain accurate inventories of hardware, software licenses, and IT assets.Support technology procurement activities, including hardware and software purchasing.Identity & Access ManagementManage user accounts, permissions, and access across enterprise systems.Assign and maintain appropriate security groups, roles, and permissions.Support employee onboarding and offboarding processes to ensure secure access management.Cloud & SaaS AdministrationAdminister cloud-based systems and SaaS applications.Support Single Sign-On (SSO), API integrations, system configurations, and access controls.Participate in security audits, application reviews, and compliance-related activities.Assist with administration of Microsoft 365, Azure, and other business-critical cloud services.Security & OperationsEnforce technology standards, policies, and security controls.Investigate and support the resolution of cybersecurity-related incidents and alerts.Partner with internal teams and third-party providers to ensure reliable technology operations.Additional ResponsibilitiesSupport technical activities associated with mergers and acquisitions.Collaborate effectively with Managed Service Providers (MSPs) and other technology vendors.Contribute to continuous improvement initiatives across IT operations and service delivery.AWS SupportREQUIRED QUALIFICATIONS6+ years of experience in a customer facing technology support role.3+ years of M365/Google administration experience in an enterprise setting.3+ years of cloud/SaaS administration experience, with working knowledge of SSO.3+ years of AWS Administration experience.EDUCATION AND EXPERIENCEBachelor’s degree in computer science is preferred, but related degrees will be accepted.M365 SharePoint admin experience supporting company intranet sites is a plus.Experience with M365 Intune, Autopilot, and remote computer provisioning.Ability to manage competing priorities while crossing between various technical roles.Ability to manage 3rd party IT managed service providers.Ability to navigate security platforms to investigate cybersecurity-related issues.PHYSICAL REQUIREMENTSThis is a hybrid position located in Greenville, SC. For the right candidate, we may consider fully remote.EEO StatementThe Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable federal, state, or local laws.Please note that this job description is not designed to cover all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.