End User Support Specialist (Network Operations)

Noblesoft Solutions; Memphis (TN); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A technology services firm is seeking an SNS Operations Analyst in Memphis, TN. This role involves day-to-day operations and support for network infrastructure, focusing on SDWAN systems and user connectivity. The ideal candidate will have over 3 years of networking experience and strong customer service skills. This position offers a hybrid work environment and the opportunity for conversion to a full-time role based on performance.

Qualifications

• 3+ years networking background with general administration, troubleshooting, and design skills.
• Customer service focus with excellent business communication skills.

Responsibilities

• Provide network support to Raymond James branches.
• Implement and troubleshoot network infrastructure in a global environment.
• Focus on SDWAN infrastructure and user connectivity.

Skills

SDWAN Administration

Wireless (Cisco)

UPS Maintenance

Global Protect

Education

BS Degree or equivalent

Job description

Location

Memphis, TN/ St. Pete, FL (Hybrid)

Duration

Long term contract (Possible hire)

Duties

Under the direction of Global Manager, Network Operations, and in consultation with Regional Manager, Network Infrastructure, the SNS Operations Analyst will be involved with day-to-day operations, troubleshooting, monitoring and implementation of network infrastructure within a global environment. The primary focus of this role will be to provide network support to the Raymond James branches. This role is customer focused in support of the SDWAN infrastructure (Palo Alto ION), UPS, Wireless (Cisco), and user connectivity.

The ideal candidate will have 3+ years networking background with general administration, troubleshooting and design skills. Our client is looking for someone who is willing to expand their skill set and can take ownership of tasks assigned.

Skills

• SDWAN Administration
• Wireless (Cisco)
• UPS Maintenance
• Global Protect

Education

• BS Degree or equivalent

NOTES from hiring manager

• The role is for onsite/hybrid only 2-3 days per week in Memphis and Tampa, FL
• The role is considered Tier 2 tech support focusing on the networking related technologies listed in the job spec (WAN, wireless, FW, etc.)
• The manager prefers someone who is a quick learner and eager to learn more technologies versus just having extensive years of experience
• The role has a chance of flipping to an FTE after the contract period assuming strong performance and value to the team
• Need customer service first focus with excellent business communication skills both verbal and written.