Network Support Analyst

Advanced Operations Partners, LLC; Los Angeles (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Advanced Operations Partners, LLC in the Los Angeles area seeks a Network Support Analyst to serve as a trusted technical advisor to clients, owning complex network problem-solving and proactive maintenance in a fast-paced MSP environment.

You will diagnose LAN/WAN, design and maintain routers, switches, firewalls, and wireless, and engage with clients to understand their environments while maintaining clear communication throughout every engagement.

Qualifications

• 3–5+ years in network support, administration, or MSP role.
• MSP experience strongly preferred.
• Relevant certifications a plus: Network+, CCNA, or equivalent.

Responsibilities

• Diagnose and resolve network and connectivity issues — LAN/WAN, DNS, DHCP, VPN, and beyond — escalating strategically and documenting thoroughly
• Design and maintain network infrastructure including routers, switches, firewalls, and wireless access points across diverse client environments
• Engage directly with clients to understand their network environments, analyze challenges, and maintain clear communication throughout every engagement
• Manage routine network maintenance — firmware updates, patch management, configuration backups, and performance optimizations
• Implement and manage network security controls — firewalls, VLANs, access control lists, and intrusion detection — to protect client infrastructure and data
• Monitor network performance and proactively identify and resolve bottlenecks or vulnerabilities before they impact clients
• Ensure compliance with relevant industry regulations and network security standards
• Maintain detailed documentation of client network topologies, configurations, and procedures
• Mentor and collaborate with teammates to share knowledge and elevate the team

Skills

Network experience

MSP experience

Client communication

On-call

Travel readiness

Team collaboration

Tools

Cisco hardware

Fortinet

Meraki

Ubiquiti gear

Cloud networking (Azure/GCP/AWS)

Windows/macOS

Job description

We're looking for a skilled Network Support Analyst to serve as a trusted technical advisor to our clients, with a focused emphasis on network infrastructure and connectivity. You'll own complex network problem-solving, drive proactive maintenance, and deliver a consistently exceptional client experience — all within a fast-paced MSP environment.

This is a client-facing, hands-on role for someone who thrives on diagnosing and resolving network challenges, takes ownership, and wants to work with a collaborative team that values both technical depth and communication skills.

Role Description

• Diagnose and resolve network and connectivity issues — LAN/WAN, DNS, DHCP, VPN, and beyond — escalating strategically and documenting thoroughly
• Design and maintain network infrastructure including routers, switches, firewalls, and wireless access points across diverse client environments
• Engage directly with clients to understand their network environments, analyze challenges, and maintain clear communication throughout every engagement
• Manage routine network maintenance — firmware updates, patch management, configuration backups, and performance optimizations
• Implement and manage network security controls — firewalls, VLANs, access control lists, and intrusion detection — to protect client infrastructure and data
• Monitor network performance and proactively identify and resolve bottlenecks or vulnerabilities before they impact clients
• Ensure compliance with relevant industry regulations and network security standards
• Maintain detailed documentation of client network topologies, configurations, and procedures
• Mentor and collaborate with teammates to share knowledge and elevate the team

Role Requirements

Experience

• 3–5+ years in network support, network administration, or a comparable MSP role
• MSP experience strongly preferred
• Relevant certifications a plus: CompTIA Network+, CCNA, or equivalent

Technical Skills

• Deep knowledge of network protocols: TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, VPN
• Hands-on experience with network hardware: Cisco, Fortinet, Meraki, Ubiquiti, or similar
• Proficiency in firewall configuration and network security best practices
• Familiarity with cloud networking: Azure, AWS, or Google Cloud environments
• Systems administration proficiency: Windows and macOS

Soft Skills

• Strong client-facing presence with a customer-first mindset
• Clear communicator — written and verbal
• Detail-oriented with a high bar for quality
• Effective both independently and in team settings
• Occasional travel to client sites required
• On-call or after-hours availability may be needed on a rotating basis
• Commitment to ongoing training and professional development
• Role is based in either the Los Angeles or San Francisco areas