Systems Engineer II - Implementation & Wireless Support (Remote)

First Citizens Bank; Texas; On-site; USD 90,000 - 140,000; Full time

Job summary

First Citizens Bank is seeking a remote Senior Network Engineer to provide Tier 2 support for data or voice networks, including configuration, monitoring, and documentation updates. The role requires collaboration with cross-functional teams and vendor partners, with on-call rotation for after-hours support.

You will install and maintain network hardware and software, manage assets, and participate in disaster recovery testing.

Qualifications

• In-depth knowledge of networking technologies and protocols
• Experience with network routing, switching, and provisioning
• Experience with Cisco switching and routing (NxOS and IOS)
• Collaboration with cross-functional groups

Responsibilities

• Provide Level 2 technical support for data or voice network systems
• Monitoring and auditing performance
• Document and procedures updates
• Operational Excellence
• Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN
• Cloud Network Support/Implementation
• Provide expertise in BGP and other dynamic routing protocols
• Implement, document and plan regular upgrades of devices under Network Operations
• Monitor and respond to system generated events and escalations
• Collaborate with vendors and management to reduce costs
• Manage network asset inventory and capacity planning
• Assist with Disaster Recovery testing

Skills

Networking expertise

Routing & Switching

Collaboration

On-call support

Education

Bachelor's Degree

High School Diploma or GED

Tools

Cisco NX-OS

Cisco IOS

SolarWinds

Cisco ACI

ThousandEyes

Gigamon

Infoblox

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

This position provides complex technical support for the Bank’s data or voice network infrastructure. Responsible for installing, maintaining, and supporting network infrastructure, and will provide Tier 2 support for issues related to networking. Resolves escalated technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Collaborates with vendors, colleagues and management to implement services and reduce costs. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. May oversee less experienced associates in the work group and assist with disaster recovery testing.

Responsibilities

Principal Accountabilities:

• 60% Provide Level 2 technical support for data or voice network systems
• 20% Monitoring and auditing performance
• 10% Document and procedures updates
• 10% Operational Excellence

• Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN
• Cloud Network Support/Implementation
• Provide expertise in BGP and other dynamic routing protocols
• Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards
• Monitor and respond to system generated events (alerts) to identify, analyze, resolve or elevate and update management of any issues
• Collaborate with vendors, colleagues and management to implement services and reduce costs
• Manage network asset inventory and capacity planning
• Assist with Disaster Recovery testing efforts throughout the year
• Drive operational excellence
• Monitor and assess network components and take appropriate action
• Participate in on-call rotation for after hours support

Qualifications

Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer

Required Qualifications

• In-depth knowledge of numerous networking technologies and protocols and how they interrelate
• Technical skills regarding network routing, switching, and provisioning
• Experience with Cisco switching and routing (NxOS and IOS)
• Collaboration with cross-functional groups

Preferred Qualifications

• 6+ years of experience with enterprise network systems and excellent troubleshooting expertise

Additional Qualifications

• Certifications: CCNA, CCNP Routing and Switching
• Certifications in: Wireless, Cisco ACI, Thousand Eyes
• Packet Aggregation experience (Gigamon)
• IPAM experience (Infoblox)
• Provisioning skills

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.