End User Support Specialist I – Onsite, 2 Shifts, Growth

Alpha Technologies Inc USA; Wilmington (DE); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services provider in Wilmington, Delaware, is seeking an End User Specialist I to support end-user applications and manage incidents effectively. The role requires you to communicate professionally and ensure timely resolution of issues in collaboration with technology teams. Ideal candidates should have 3-5 years of experience in a similar role and strong documentation skills. This position offers on-site responsibilities with a focus on traditional working hours.

Qualifications

• 3-5 years experience in a fast-paced role with strong communication skills.
• Proven documentation and writing skills for technical incidents.
• Experience in employee benefits insurance preferred.

Responsibilities

• Provide support and handle incidents for end-user applications.
• Ensure effective communication with technology and business teams.
• Document and track incidents through resolution.

Skills

General Risk Management and situation management skills

Ability to prioritize and multi-task

Troubleshooting principles

Creating concise documentation

Education

BA/BS in Business Administration, Computer Science, Information Systems

Tools

Windows Operating systems 7, 10 and Server

Microsoft Office 2013

Lotus Notes

Job description

A technology services provider in Wilmington, Delaware, is seeking an End User Specialist I to support end-user applications and manage incidents effectively. The role requires you to communicate professionally and ensure timely resolution of issues in collaboration with technology teams. Ideal candidates should have 3-5 years of experience in a similar role and strong documentation skills. This position offers on-site responsibilities with a focus on traditional working hours.