Hands-On IT Support Specialist for ERP & End-Users

Perfect Placement Group, LLC; New Brunswick (NJ); Vor Ort; USD 85.000 - 90.000; Vollzeit

Zusammenfassung

Perfect Placement Group, LLC is seeking an IT Support Specialist to provide hands-on technical assistance in Central New Jersey. You will troubleshoot hardware, software, and connectivity issues for end users and help maintain IT systems.

The role emphasizes independent problem-solving, ticket-based workflow, and collaboration with IT resources on more complex problems, with a compensation of $85,000–$90,000 in a full-time schedule.

Qualifikationen

• 3+ years of IT support, desktop support, or similar role.
• Strong hardware, software, and network troubleshooting skills.
• Experience supporting users in a business or operational environment.
• Familiarity with user account administration and common business applications.
• Experience with help desk or ticketing systems.

Aufgaben

• Provide technical support for end users across hardware, software, and connectivity issues.
• Troubleshoot desktops, laptops, printers, peripherals, and business applications.
• Support user accounts, access permissions, and basic system administration.
• Respond to and manage support requests through a ticketing system.
• Diagnose and resolve technical issues promptly and escalate when appropriate.
• Assist with installation, configuration, and maintenance of computer hardware and software.
• Support basic network troubleshooting, including wired and wireless connectivity.
• Maintain accurate IT documentation, asset records, and equipment information.
• Coordinate with vendors and external service providers as needed.
• Support business‑critical systems in a fast‑paced environment.
• Participate in occasional after‑hours emergency support.

Kenntnisse

Troubleshooting

Customer service

Hardware support

Software support

Network troubleshooting

Ticketing systems

Documentation

Independent work

Ausbildung

Associate or Bachelor’s degree in IT/CS

Tools

Microsoft 365

Active Directory

ERP systems

Jobbeschreibung

Perfect Placement Group, LLC is seeking an IT Support Specialist to provide hands-on technical assistance in Central New Jersey. You will troubleshoot hardware, software, and connectivity issues for end users and help maintain IT systems.

The role emphasizes independent problem-solving, ticket-based workflow, and collaboration with IT resources on more complex problems, with a compensation of $85,000–$90,000 in a full-time schedule.