End User Services Analyst - Onsite IT Support & Devices

UNAVAILABLE

Baton Rouge (LA)

On-site

USD 52,000 - 74,000

Full time

14 days+

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Job summary

Cajun is seeking an End User Services Analyst to provide in-office technical support for employees across corporate offices and jobsite locations. You will resolve issues with computers, mobile devices, Microsoft 365, user accounts, and related technology, partnering with IT teams to improve recurring problems and user experience.

Responsibilities include end-user support, endpoint administration, and operational improvements.

Qualifications

Associate or bachelor’s degree in IT/CS or related field or equivalent experience.
3+ years in IT helpdesk, desktop support, or related roles.
Strong knowledge of Windows, Microsoft 365, AD/Entra ID, devices, and apps.

Responsibilities

Provide advanced technical support for hardware, software, accounts, and mobility.
Support employees onsite and remotely across offices and project locations.
Document tickets clearly and communicate status to users.
Escalate issues to Infrastructure, Security, or vendors when needed.
Configure and troubleshoot desktops, laptops, mobile devices, and software.
Assist with onboarding, transfers, and terminations including account activities.
Perform routine administration in Microsoft 365 and Entra ID; manage devices.