End User Technology & Services Lead

Cajun Industries, LLC; Baton Rouge, Northern (LA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Cajun Industries, LLC is seeking an End User Services Manager to lead Cajun's end-user technology and support functions across corporate offices and project locations.

You will own the employee technology experience, helpdesk operations, endpoint lifecycle, and the performance of the End User Services team, delivering consistent, secure, and scalable support with clear standards and accountability.

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of experience in IT support, end-user computing, systems administration, or related roles.
• 2+ years leading an IT support or technical services team.
• Strong knowledge of Microsoft 365, Windows, Active Directory/Entra ID, endpoint management, and modern IT support practices.
• Experience with endpoint deployment, patching, software distribution, asset management, and helpdesk operations.
• Strong leadership, troubleshooting, organizational, communication, and customer-service skills.

Responsibilities

• Lead helpdesk and end-user support operations across Cajun locations.
• Establish standards for ticket ownership, prioritization, escalation, communication, and resolution.
• Monitor service levels, ticket volumes, backlog, recurring issues, and customer satisfaction.
• Identify recurring problems and drive permanent solutions.
• Maintain support documentation, procedures, and self-service resources.
• Lead, coach, and develop the End User Services team.
• Establish clear responsibilities, ownership areas, performance expectations, and backup coverage.
• Ensure appropriate staffing, workload balance, and support coverage.
• Participate in hiring, performance management, and employee development.
• Promote a culture of accountability, responsiveness, and service to the business.
• Own the lifecycle of desktops, laptops, mobile devices, peripherals, and end-user software.
• Establish and maintain endpoint standards, configurations, and refresh plans.
• Ensure devices are deployed, inventoried, patched, secured, supported, and retired.
• Coordinate endpoint security and compliance with Infrastructure and Security.
• Ensure onboarding, transfers, and terminations address technology needs.
• Lead end-user technology deployments, refresh initiatives, and office tech projects.
• Identify opportunities to improve support through automation and tools.
• Partner with business leaders to understand user needs and improve experience.
• Coordinate with vendors and assist budgeting for end-user hardware, software, and services.

Skills

Microsoft 365

Windows

Active Directory/Entra ID

endpoint management

helpdesk operations

communication skills

Education

Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent experience

Tools

Microsoft 365

Windows OS

Active Directory/Entra ID

endpoint management tools

Job description

Cajun Industries, LLC is seeking an End User Services Manager to lead Cajun's end-user technology and support functions across corporate offices and project locations.

You will own the employee technology experience, helpdesk operations, endpoint lifecycle, and the performance of the End User Services team, delivering consistent, secure, and scalable support with clear standards and accountability.