End-User IT Support Technician (Windows & Mac)

BravoTECH; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Retirement savings with company match

Paid time off

Job summary

BravoTECH is seeking a customer-focused Desktop Technician to provide hands-on IT support across a growing organization. You will troubleshoot hardware, software, and networking issues while delivering exceptional customer service.

The role covers Windows and macOS environments, Microsoft 365, user account management, and day-to-day IT operations. A strong problem-solver who can work independently and with teams will thrive in our fast-paced environment.

Qualifications

• 1–2 years in IT Help Desk/Desktop Support or similar role.
• Experience troubleshooting Windows and macOS operating systems.
• Experience with Microsoft 365, business apps, and common desktop hardware.
• Experience using ITSM ticketing systems and remote desktop tools.
• Familiarity with Active Directory and user account administration.

Responsibilities

• Provide technical support to end users via phone, email, chat, and in person.
• Troubleshoot and resolve hardware, software, OS, and network issues.
• Support Windows, macOS, Microsoft 365, and SaaS apps.
• Log, prioritize, track, and resolve incidents using ITSM tools.
• Manage user onboarding and offboarding, including AD administration.
• Use remote desktop tools to diagnose and resolve issues.
• Document troubleshooting procedures for the knowledge base.
• Collaborate with IT teams on complex issues.
• Maintain IT asset inventory and equipment management.
• Assist with IT projects and system updates.
• Provide extended-hours support when needed.

Skills

Windows OS

macOS

Microsoft 365

Active Directory

ITSM tools

Remote desktop

Customer service

Troubleshooting

Communication

Multitasking

Education

Degree in IT/CS or related field

Tools

ITSM software

Remote desktop tools

Job description

BravoTECH is seeking a customer-focused Desktop Technician to provide hands-on IT support across a growing organization. You will troubleshoot hardware, software, and networking issues while delivering exceptional customer service.

The role covers Windows and macOS environments, Microsoft 365, user account management, and day-to-day IT operations. A strong problem-solver who can work independently and with teams will thrive in our fast-paced environment.