Senior IT Field Technician - On-Site, Multi-Location Support

Allegiance Mobile Health; Carrollton (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Allegiance Mobile Health in Texas seeks a Senior IT Field Technician to deliver on-site support across multiple locations. You will install, maintain, and troubleshoot end-user devices, printers, VoIP, and network systems while ensuring security and operational standards are met.

Responsibilities include configuring hardware, imaging workstations, managing access, and supporting onboarding/offboarding processes. Travel across the territory is expected to support diverse sites.

Qualifications

• Five years of progressively responsible IT support experience in field services, desktop support, or technical support environments.
• CompTIA A+, Network+, Microsoft 365 or Azure Active Directory certifications strongly preferred.
• Experience with ITSM ticketing systems (ServiceNow, Jira, ConnectWise or similar) preferred.
• Familiarity with ITIL fundamentals and service-delivery best practices strongly preferred.
• Experience in a multi-site or enterprise environment with distributed IT support.
• Experience supporting Windows-based hardware, software, printers, telecommunications, and network-connected devices.

Responsibilities

• Provide on-site support for desktops, laptops, tablets, mobile devices, printers and related peripherals.
• Diagnose and resolve hardware, software, OS, and connectivity issues.
• Prioritize and manage service requests to minimize operational disruption.
• Maintain accurate documentation of incidents, resolutions, and asset information.
• Install, configure, and maintain computer hardware, printers, VoIP phones, and related equipment.
• Deploy workstation imaging, software installations, upgrades, and replacements.
• Install, test, and document structured network cabling and related infrastructure.
• Coordinate equipment repairs, warranty services, and vendor support as needed.
• Conduct wireless site surveys and assess coverage, interference, and capacity for locations.

Skills

IT support experience

CompTIA A+

Network+

Microsoft 365 / Azure AD

ITSM ticketing

ITIL fundamentals

Active Directory administration

Microsoft 365 administration

Network infrastructure

Tools

ServiceNow

Jira

ConnectWise

Job description

Allegiance Mobile Health in Texas seeks a Senior IT Field Technician to deliver on-site support across multiple locations. You will install, maintain, and troubleshoot end-user devices, printers, VoIP, and network systems while ensuring security and operational standards are met.

Responsibilities include configuring hardware, imaging workstations, managing access, and supporting onboarding/offboarding processes. Travel across the territory is expected to support diverse sites.