Part-Time IT Support Specialist (Windows/macOS)

Gensler

Las Vegas (NV)

On-site

USD 30,307 - 41,328

Part time

14 days+

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Job summary

Gensler seeks an IT Support Specialist in Las Vegas to deliver on-site and remote End-User support, handling incidents, onboarding/offboarding, and device lifecycle tasks. You will support Windows 11, macOS, and Microsoft 365, ensuring timely responses and effective communication.

The role emphasizes strong troubleshooting, customer service, and the ability to work with local and global tech teams. Hours are 24 per week, Monday/Wednesday/Thursday, 8:30 a.m.–5:30 p.m., in-office setting.

Qualifications

1–3 years of experience in IT support, help desk, desktop support, or a similar role in a fast-paced environment.
Strong customer service, communication, and problem-solving skills for both technical and non-technical users.
Hands-on experience supporting Windows 11, macOS, Microsoft 365, Outlook, Teams, printers, mobile devices, and common workplace applications.
Working knowledge of account administration, endpoint deployment, device imaging, basic networking, and troubleshooting methodologies.
Experience with ticketing systems, documentation, asset management, and onboarding/offboarding processes.
Familiarity with modern management and identity platforms such as Microsoft Intune and Entra ID is preferred.
Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
Associate degree, technical training, or equivalent practical experience preferred.

Responsibilities

Provide timely onsite and remote support for incidents and service requests involving laptops, desktops, mobile devices, peripherals, printers, and standard business applications.
Troubleshoot and resolve issues related to Windows, macOS, Microsoft 365, Teams, Outlook, identity and access, network connectivity, and meeting room technology.
Manage service tickets from intake through resolution, including prioritization, communication, documentation, and escalation when appropriate.
Support employee onboarding, offboarding, and moves by preparing devices, provisioning accounts and access, coordinating equipment deployment, and confirming readiness.
Assist with device lifecycle management, including imaging, configuration, software deployment, patching, replacements, and asset tracking.
Provide support for conference rooms, video meetings, and office technology to ensure a reliable employee and client-facing experience.
Create and maintain accurate documentation, knowledge articles, and support procedures; identify recurring issues and recommend process improvements.