IT End User Services Technician

CommonSpirit Health; Livingston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

CommonSpirit Health is seeking an IT End User Services Professional to support staff with hardware, software and IT services. You will diagnose and resolve issues, install and configure equipment, train users and manage support tickets to ensure high end-user productivity.

You will handle desktop hardware support, troubleshoot devices and software, and collaborate on projects while providing courteous, professional service across our healthcare environment.

Qualifications

• 2–4 years of experience in the service industry.
• Associates or technical institute degree, certification of educational course completion preferred.
• Healthcare experience preferred.

Responsibilities

• Provide desktop hardware and software support to staff.
• Diagnose and resolve moderate to high complexity hardware/software issues.
• Install/configure equipment and manage support tickets.
• Provide user training and contribute to the knowledge management system.

Skills

Service industry experience

Troubleshooting

Desktop support

Customer service

Education

Associates degree or technical certificate

Job description

Job Summary and Responsibilities

As an IT End User Services Professional, you will provide technical support to staff, ensuring the smooth operation of their hardware, software, and IT services. Every day you will diagnose and resolve technical issues for various devices and applications, install/configure equipment, provide user training, and manage support tickets. To be successful, you will demonstrate strong troubleshooting skills, a comprehensive IT understanding, and excellent customer service, ensuring high end-user productivity and satisfaction.

Essential Functions:

• Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity.
• Performs troubleshooting for moderate to high complex hardware, software and system problems. Acts as subject matter expert for at least one device type.
• May be assigned to one or more projects as a project team member.
• Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices.
• Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s). Escalates issues when necessary.
• Responds to customer requests received via the Service Management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner.

Job Requirements

Required

• Two to four (2-4) years of experience in the service industry

Preferred

• Associates or technical institute degree, certification of educational course completion
• Healthcare experience

Where You'll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.