IS Customer Support Technician, Lubbock - Onsite

Providence; Lubbock (TX); On-site; USD 48,000 - 65,000; Full time

Job summary

Providence Enterprise Information Services seeks an End User Support Technician to resolve caregivers' IT issues, fulfill service requests, and support deployments across the Providence network. You will deliver timely, accurate IT support to caregivers, partners, and customers while upholding a customer-first service experience.

Preferred qualifications include two years of technical support experience or relevant certifications and experience with knowledge management tools; Associate or

Qualifications

• 2 years of technical support experience or at least one current certification in technology related field
• Experience using Knowledge management tools
• Current IT certifications such as A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA

Responsibilities

• Provide timely and accurate IT support to Providence caregivers, partners, and customers
• Resolve information technology service requests and support deployments
• Assist in delivering end-user IT services with a focus on positive customer experience

Skills

Technical support experience

Knowledge management tools

Education

Associate's Degree in IT or IT related equivalent

Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or related discipline

A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA certifications

Job description

Serves as the key point of support to resolve caregivers' issues, fulfill requests for information technology services, and facilitate technical project deployments. End User Support team members must deliver timely and accurate Information Technology support and services to all Providence caregivers, partners, and customers while maintaining a focus on positive customer service experience. In addition, must be able to perform tasks outlined in Associate End User Support Technician.

Providence caregivers are not simply valued – they’re invaluable. Join our team atEnterprise Information Servicesand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 2 years' experience in technical support or at least one current certification in technology related field.
• Experience using Knowledge management tools.

Preferred Qualifications:

• Associate's DegreeinIT or IT related equivalent.
• Bachelor's DegreeinComputer Science, Electrical Engineering, Information Systems or related discipline.
• Coursework/Training:Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.