Apps & End-User Support Specialist

Medlogix; Hamilton (NJ); On-site; USD 59,000 - 72,000; Full time

Job summary

Medlogix is seeking an Application & End User Support Technician in Hamilton, NJ, to provide hands-on support for business applications, Windows devices, and Microsoft 365. The role focuses on productive, secure daily use and clear communication with employees across the organization.

The technician will own service requests from initial contact to resolution, assist with onboarding, and collaborate with infra, security, and vendor teams to resolve incidents and recurring problems.

Qualifications

• Strong troubleshooting skills with the judgment to know when and how to escalate.
• Clear, professional communication with both technical and non-technical users.
• A customer-focused approach, strong follow-through, and accurate documentation habits.
• Ability to take ownership and keep users informed until an issue is resolved.

Responsibilities

• Provide Tier 1-2 support for business applications, laptops, desktops, mobile devices, printers, peripherals, and remote-access tools.
• Troubleshoot Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and access-related issues.
• Assist with passwords, multifactor authentication, account access, and group membership in Active Directory and Microsoft Entra ID.
• Own service desk requests from initial contact through resolution or effective escalation, while keeping users informed of progress.
• Support onboarding by preparing devices, coordinating access, installing approved software, and helping new employees get started.
• Work with infrastructure, security, application, and vendor teams to resolve incidents and recurring problems.
• Create clear support notes, user instructions, and knowledge articles.
• Help employees adopt Microsoft 365 Copilot and other approved business tools.
• Identify suspicious activity or potential security concerns and escalation them promptly.
• Suggest improvements that make support processes, systems, documentation, or training more effective.

Job description

Medlogix is seeking an Application & End User Support Technician in Hamilton, NJ, to provide hands-on support for business applications, Windows devices, and Microsoft 365. The role focuses on productive, secure daily use and clear communication with employees across the organization.

The technician will own service requests from initial contact to resolution, assist with onboarding, and collaborate with infra, security, and vendor teams to resolve incidents and recurring problems.