End-User IT Support Technician (2nd Line)

3PL Hub Inc.; Grove City (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Ryder is seeking an End User Support Analyst to provide level 2 IT support for PCs, mobile devices, printers, and software. You will diagnose issues, image and configure devices, and document requests in our IT systems across multiple Columbus locations in OH.

Responsibilities include assisting with data recovery, coordinating warranty repairs, and supporting employee relocations. A strong customer focus, teamwork, and the ability to work under pressure are essential.

Qualifications

• HS diploma or GED required.
• 3+ years IT support experience.
• Strong knowledge of troubleshooting Android/iOS smartphones and tablets.
• Experience with Office applications (Outlook), Internet Explorer, Lync and Adobe.
• Strong knowledge of TCP/IP, DNS, DHCP for network issues.
• Experience with printers; able to troubleshoot hardware
• Experience using a Help Desk ticketing queue.

Responsibilities

• Provide Level 2 IT support for PCs, printers, and mobile devices.
• Image, configure, install, and recover user data on PCs.
• Document and track requests in incident/change/asset systems.
• Coordinate hardware warranty repairs with vendors.
• Offer support during relocations and other IT projects.
• Be on-call 7x24 when needed.
• Adhere to IT policies and procedures.

Skills

Strong communication

Analytical/problem solving

Team collaboration

Independent working

Pressure management

Detail oriented

Organizational skills

Time management

Education

High school diploma or GED

Tools

Outlook

Office apps (general)

Lync

Adobe apps

Help Desk ticketing system

Job description

Ryder is seeking an End User Support Analyst to provide level 2 IT support for PCs, mobile devices, printers, and software. You will diagnose issues, image and configure devices, and document requests in our IT systems across multiple Columbus locations in OH.

Responsibilities include assisting with data recovery, coordinating warranty repairs, and supporting employee relocations. A strong customer focus, teamwork, and the ability to work under pressure are essential.