End User Support Specialist Grove City, OH

3PL Hub Inc.; Grove City (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Ryder is seeking an End User Support Analyst to provide level 2 IT support for PCs, mobile devices, printers, and software. You will diagnose issues, image and configure devices, and document requests in our IT systems across multiple Columbus locations in OH.

Responsibilities include assisting with data recovery, coordinating warranty repairs, and supporting employee relocations. A strong customer focus, teamwork, and the ability to work under pressure are essential.

Qualifications

• HS diploma or GED required.
• 3+ years IT support experience.
• Strong knowledge of troubleshooting Android/iOS smartphones and tablets.
• Experience with Office applications (Outlook), Internet Explorer, Lync and Adobe.
• Strong knowledge of TCP/IP, DNS, DHCP for network issues.
• Experience with printers; able to troubleshoot hardware
• Experience using a Help Desk ticketing queue.

Responsibilities

• Provide Level 2 IT support for PCs, printers, and mobile devices.
• Image, configure, install, and recover user data on PCs.
• Document and track requests in incident/change/asset systems.
• Coordinate hardware warranty repairs with vendors.
• Offer support during relocations and other IT projects.
• Be on-call 7x24 when needed.
• Adhere to IT policies and procedures.

Skills

Strong communication

Analytical/problem solving

Team collaboration

Independent working

Pressure management

Detail oriented

Organizational skills

Time management

Education

High school diploma or GED

Tools

Outlook

Office apps (general)

Lync

Adobe apps

Help Desk ticketing system

Job description

Job Description

Summary

Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder's business.

On-Site Locations

• Columbus II: 1675 Beggrow St, Lockbourne, OH 43137
• Columbus III: 1225 Southgate Pkwy, Etna, OH 43062
• Columbus IV: 8970 Global Way, Etna, OH 43062
• Columbus V: 167 Heritage Drive, Pataskala, OH 43062 - Main Location - Training will take place here.
• Columbus VI: 9224 Intermodal Court, Columbus, OH 43217

Essential Functions

• Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tables, smartphones, Blackberrys, Air Cards and hand held scanners to all levels of end users.
• Responsible for imaging, configuration, installation of PCs and end user data recovery.
• Utilize IT incident/change/asset management system to document, prioritize and track requests.
• Install, maintain and repair PC hardware (including printers) and software.
• Coordinate hardware warranty repairs with the vendor as required.

Additional Responsibilities

• Provide Level 2 IT Support to end users with PC hardware, software, printing, mobile devices, PC re-images, data recovery, e-mail and software installations.
• Provide hands on IT technical support.
• Adherence to IT procedural guidelines and policies.
• Decommissioning and disposal of IT equipment and responsible for the accuracy of the Asset Management information.
• Provide support during employee relocations and other projects as required.
• Ability to provide 7x24 on call support if needed.
• Performs other duties as assigned.

Skills and Abilities

• Strong oral and written communications skills
• Excellent analytical/technical ability and problem solving /troubleshooting skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team in a fast paced multi-task environment with minimum supervision
• Work well under pressure, successfully meet schedules, work independently while interacting with personnel from differing management levels, and produce high-quality work with minimal supervision
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

• H.S. diploma/GED required
• Three (3) years or more experience in IT Support required
• Strong intermediate experience and knowledge in troubleshooting Smartphones and Tablets (Android and iOS) required
• Strong intermediate experience and knowledge in troubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applications required
• Strong intermediate knowledge and experience in troubleshooting network issues, TCP/IP, DNS and DHCP required
• Strong intermediate experience and knowledge in troubleshooting printers required
• Experienced utilizing a Help Desk ticketing queue required

DOT Regulated

No

Job Category

User Support

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below.

Pay Type

Salaried

Minimum Pay Range

Maximum Pay Range

Benefits Information

For all Full-time positions only Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.