End User IT Support Specialist – 2nd Line & On-Call

Ryder System, Inc.; Grove City (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) plan

Paid time off

Job summary

Ryder System, Inc. is seeking an End User Support Analyst to provide level 2 IT support, resolving end-user requests and diagnosing issues to minimize downtime across Ryder's operations in Ohio.

The role involves desktop and mobile device support, imaging and deployment, data recovery, and adherence to IT procedures. On-site locations across Columbus area require hands-on, collaborative problem solving.

Qualifications

• H.S. diploma/GED required.
• Three (3) years or more experience in IT Support required.
• Strong intermediate experience and knowledge in troubleshooting Smartphones and Tablets (Android and iOS) required.
• Strong intermediate experience and knowledge in troubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applications required.
• Strong intermediate knowledge and experience in troubleshooting network issues, TCP/IP, DNS and DHCP required.
• Strong intermediate experience and knowledge in troubleshooting printers required.
• Experienced utilizing a Help Desk ticketing queue required.

Responsibilities

• Troubleshoot and provide Level 2 IT support for PCs and mobile devices.
• Imaging, configuration, installation of PCs and data recovery.
• Document, prioritize and track requests in the incident/change/asset management system.
• Install, maintain and repair PC hardware and printers.
• Coordinate hardware warranty repairs with the vendor as required.
• Provide support during employee relocations and projects as required.
• Ability to provide 7x24 on call support if needed.
• Performs other duties as assigned.

Skills

IT support

Mobile devices

Office apps

Networking basics

Printers

Help desk

Education

HS diploma/GED

Tools

Ticketing system

Job description

Ryder System, Inc. is seeking an End User Support Analyst to provide level 2 IT support, resolving end-user requests and diagnosing issues to minimize downtime across Ryder's operations in Ohio.

The role involves desktop and mobile device support, imaging and deployment, data recovery, and adherence to IT procedures. On-site locations across Columbus area require hands-on, collaborative problem solving.