End-User IT Support Specialist (Windows & Office)

BXP, Inc.; Boston (MA); On-site; USD 69,000 - 96,750; Full time

Benefits offered by this job

Medical and dental coverage

Retirement savings plan with competitive match

Educational assistance

Commuter transit subsidy

Job summary

BXP, Inc. in Boston, MA, seeks an IT Support Specialist to assist with desktop and laptop computing needs, including installations and upgrades. Responsibilities involve resolving user problems and maintaining inventory.

The ideal candidate requires a high school diploma, 1+ years of support experience, and excellent Windows 11 and Office proficiency. BXP offers a competitive salary ranging from $69,000 to $96,750, along with comprehensive benefits.

Qualifications

• Minimum of 1 year service desk support experience in a Microsoft environment.
• Demonstrated commitment to and proficiency in customer service culture.
• Aptitude for learning technical concepts.

Responsibilities

• Support computing needs of desktop and laptop users.
• Install and support software and peripherals.
• Diagnose and resolve hardware problems.
• Maintain documentation per control requirements.

Skills

Excellent working knowledge of Windows 11

Microsoft Office products

Remote control support applications

Basic networking concepts

Customer service proficiency

Multi-task management

Verbal communication skills

Written communication skills

Education

High school diploma or equivalent

Bachelor's degree (BA/BS) preferred

Tools

Microsoft System Center Configuration Manager (SCCM)

Remote Desktop Protocol (RDP)

Job description

BXP, Inc. in Boston, MA, seeks an IT Support Specialist to assist with desktop and laptop computing needs, including installations and upgrades. Responsibilities involve resolving user problems and maintaining inventory.

The ideal candidate requires a high school diploma, 1+ years of support experience, and excellent Windows 11 and Office proficiency. BXP offers a competitive salary ranging from $69,000 to $96,750, along with comprehensive benefits.