Information Technology Support Technician

CDW; Littleton (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

CDW is seeking a hands-on IT Support Technician to provide deskside and remote support in a predominantly Windows environment. You’ll troubleshoot end-user issues and support business-critical applications while collaborating with a skilled IT team.

This onsite role in Littleton, CO requires strong customer service and clear communication as you maintain documentation and assist with deployment of Windows workstations and related devices.

Qualifications

• 2+ years of corporate IT support experience.
• Strong Windows, AD, Office, networking, and remote access knowledge.
• Experience with desktops, mobile devices, printers, and end-user hardware.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, OS, application, and connectivity issues.
• Build, image, deploy, and maintain Windows workstations and laptops.
• Support Microsoft Office, Active Directory, VPN connectivity, wireless networking, and enterprise applications.
• Manage and support mobile devices, primarily iPhones and iPads.
• Assist users with engineering and design software, including resolving application-related issues.
• Create and maintain technical documentation, standards, and support processes.
• Escalate complex issues when needed and ensure timely resolution of support requests.

Skills

Desktop support

Help desk

Customer service

Communication

Multi-tasking

Tools

AutoCAD

GIS

Job description

CDW is seeking a hands-on IT Support Technician to provide both deskside and remote support in a predominantly Windows environment. This role is ideal for someone who enjoys troubleshooting end-user issues, supporting business-critical applications, and delivering exceptional customer service while working closely with a collaborative IT team.

What You'll Do

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, operating system, application, and connectivity issues.
• Build, image, deploy, and maintain Windows workstations and laptops.
• Support Microsoft Office, Active Directory, VPN connectivity, wireless networking, and enterprise applications.
• Manage and support mobile devices, primarily iPhones and iPads.
• Assist users with engineering and design software, including resolving application-related issues.
• Create and maintain technical documentation, standards, and support processes.
• Escalate complex issues when needed and ensure timely resolution of support requests.

Required Qualifications

• 2+ years of desktop, help desk, or IT support experience in a corporate environment.
• Strong knowledge of Windows operating systems, Active Directory, Microsoft Office, networking fundamentals, and remote access technologies.
• Experience supporting laptops, mobile devices, printers, and end-user hardware.
• Excellent troubleshooting, customer service, and communication skills.
• Ability to manage multiple priorities and work effectively with technical and non-technical users.

Preferred Qualifications

• Experience supporting engineering, construction, architecture, or professional services environments.
• Familiarity with AutoCAD, GIS, or other engineering-related applications.
• Experience supporting software development or engineering software platforms.
• Knowledge of LAN/WAN networking, TCP/IP, wireless networking, and VPN technologies.

Additional Information

• Onsite position based in Littleton, CO.
• Primarily Windows environment with limited Mac support.
• Work alongside an experienced IT support team in a collaborative setting.
• Rotating on-call responsibility approximately every 12 weeks.

Keywords

IT Support, Desktop Support, Help Desk Technician, Service Desk, End User Support, Windows Support, Active Directory, Microsoft Office, VPN, Networking, AutoCAD, GIS, Desktop Technician, Technical Support, Field Support.