End-User IT Support Specialist: Field & Asset Management

ummc; Jackson (MS); On-site; USD 25,000 - 39,000; Full time

Job summary

University of Mississippi Medical Center seeks a Field Support Specialist in the Division of Information Systems. You will install, configure, and support end-user devices and mobile gear on-site at the Main Campus in Jackson.

Responsibilities include tier-2 support, asset management, vendor coordination, and ensuring procedures maximize user productivity. Degree required; strong communication and organizational skills needed.

Qualifications

• Degree in a related field is required (associates or bachelor's).
• Experience supporting end-user devices and computing environments is preferred.
• Strong communication and organizational abilities are essential.

Responsibilities

• Assist in developing and maintaining procedures to maximize end-user productivity.
• Coordinate with vendors for installation and tier-2 support of devices and printers.
• Manage asset inventory, warranty tracking, and data removal prior to redeployment.
• Support long-range planning for end-user environments and evaluate new technologies.
• Follow policies and procedures; perform duties as assigned by supervision.

Skills

End-user computing

Technical aptitude

Project management

Troubleshooting

Verbal and written communication

Customer service

Education

Associate's or Bachelor's degree

Job description

University of Mississippi Medical Center seeks a Field Support Specialist in the Division of Information Systems. You will install, configure, and support end-user devices and mobile gear on-site at the Main Campus in Jackson.

Responsibilities include tier-2 support, asset management, vendor coordination, and ensuring procedures maximize user productivity. Degree required; strong communication and organizational skills needed.