Field Support Specialist _ Division of Information Systems

ummc; Jackson (MS); On-site; USD 25,000 - 39,000; Full time

Job summary

University of Mississippi Medical Center seeks a Field Support Specialist in the Division of Information Systems. You will install, configure, and support end-user devices and mobile gear on-site at the Main Campus in Jackson.

Responsibilities include tier-2 support, asset management, vendor coordination, and ensuring procedures maximize user productivity. Degree required; strong communication and organizational skills needed.

Qualifications

• Degree in a related field is required (associates or bachelor's).
• Experience supporting end-user devices and computing environments is preferred.
• Strong communication and organizational abilities are essential.

Responsibilities

• Assist in developing and maintaining procedures to maximize end-user productivity.
• Coordinate with vendors for installation and tier-2 support of devices and printers.
• Manage asset inventory, warranty tracking, and data removal prior to redeployment.
• Support long-range planning for end-user environments and evaluate new technologies.
• Follow policies and procedures; perform duties as assigned by supervision.

Skills

End-user computing

Technical aptitude

Project management

Troubleshooting

Verbal and written communication

Customer service

Education

Associate's or Bachelor's degree

Job description

Job Requisition ID: R00053894

Job Category: Professional and Technical

Organization: SER-DIS Field Support-Ambulatory

Location/s: Main Campus Jackson

Job Title

Field Support Specialist _ Division of Information Systems

Job Summary

Provides support of the installation and configuration of the end user computing environment, which consists primarily of user workstations (desktop and laptop), printers, and mobile devices. Responsible for providing tier 2 support of the end user computing environment. Responsible for asset management of the end user devices. Supports facility coordination associated with adds/moves/changes of end user devices. Insures that standard operating procedures and documentation are developed and maintained so that utilization of the end user devices and user productivity are maximized; confers with and advises subordinates on policies and procedures.

Education & Experience

Education and Experience Required: Degree (Associate's or Bachelor's)

Certifications, Licenses or Registration required: N/A

Knowledge, Skills & Abilities

Knowledge of the end user computer environment. Technical aptitude and project management skills. Troubleshooting, analytical, and problem resolution skills. Verbal and written communication skills. Interpersonal and customer service skills. Organizational skills. Ability to present technical information to non-technical audiences.

Responsibilities

• Assists that procedures and documentation are developed and maintained so that utilization of the it resources and user productivity are maximized.
• Work with vendors to whom installation, configuration and tier 2 support of portions of the end user computing environment (e.g., printers) have been outsourced. Establishes standard operating procedures for vendor personnel and monitor compliance. Develops vendor performance metrics and review performance with vendor management on a regularly scheduled basis
• Helps to insure that appropriate policies and procedures are developed and followed for asset management of the end user devices. Asset management of end user devices includes procurement and inventorying, warranty management, tracking current location, recycling/re-deployment, disposal of obsolete devices, and cleaning (data removal) prior to re-deployment or disposal
• Assists supervisor in projecting long-range requirements for end user computing environments in conjunction with other technology services managers as well as business function managers. Keeps current on and evaluates new or emerging technologies. Recommends new technologies for deployment. Assembles annual capital and operating budget requests.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional bending, occasional lifting and carrying up to 50 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type

Full time

FLSA Designation/Job Exempt

No

Pay Class

Hourly

FTE %

100

Work Shift

Day

Benefits Eligibility

Grant Funded: No

Job Posting Date

09/24/2026