End User Computing Analyst — IT Support & Device Expert

Umass-Memorial-Health-; Worcester (MA); On-site; USD 49,000 - 87,000; Full time

Job summary

UMass Memorial Health is seeking a frontline IT support specialist to resolve issues on end-user devices, including PCs, laptops, and mobile devices. You will configure software, manage devices, and document resolutions to help maintain high service levels.

Ideal candidates will have two years of technical customer service experience, strong Windows and iOS knowledge, and familiarity with networking basics. The role offers a day shift and a comprehensive benefits package.

Qualifications

• Two years of technical customer service experience.
• Experience supporting PC hardware and software.
• Proficiency with Windows OS, iOS, and TCP/IP networking.

Responsibilities

• Imaging and installing software on end-user devices.
• Log questions and provide updates until issue resolution.
• Maintain SLAs and document actions in knowledge base.

Skills

Technical customer service

PC hardware support

OS knowledge (Windows)

IOS knowledge

TCP/IP networking

Microsoft Office

Communication

Education

High school diploma or equivalent

Associate’s degree preferred

Related certifications (CompTIA A+, MCP)

Tools

Ivanti Management Console

Job description

UMass Memorial Health is seeking a frontline IT support specialist to resolve issues on end-user devices, including PCs, laptops, and mobile devices. You will configure software, manage devices, and document resolutions to help maintain high service levels.

Ideal candidates will have two years of technical customer service experience, strong Windows and iOS knowledge, and familiarity with networking basics. The role offers a day shift and a comprehensive benefits package.