End-User IT Support Specialist

Reyes Beverage Group; Nashville (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Paid Time Off

Retirement Benefits

Job summary

Reyes Beverage Group is seeking an IT Support role to assist in the support of various applications and hardware across multiple locations, including RAS software, Citrix, iPad solutions, and print shop tools. The role emphasizes troubleshooting desktops, laptops, printers, and mobile devices, plus lifecycle management of end-user assets.

Candidate qualifications include an Associate’s Degree with up to 2 years of related experience or a high school diploma with 3+ years of specific experience;

Qualifications

• Associate’s Degree with 0 to 2 years of related experience or High School Diploma/General Education Degree with 3 plus years of specific experience
• Bachelor’s Degree

Responsibilities

• Support of RBG applications, including but not limited to RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, Citrix, and iPad solutions for various location(s)
• Support, troubleshoot, and resolve local hardware and network issues related to desktops, laptops, iPads, printers, mobile devices, and A/V equipment
• Manage and maintain end-user assets, including desktops, laptops, and mobile devices; oversee procurement, setup, troubleshooting, and lifecycle management
• Work with IT Service Center and other IT groups to support issues with a high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
• Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
• Other projects or duties as assigned

Education

Associate’s Degree with 0 to 2 years of related experience or High School Diploma/General Education Degree with 3 plus years of specific experience

Bachelor’s Degree

Job description

Reyes Beverage Group is seeking an IT Support role to assist in the support of various applications and hardware across multiple locations, including RAS software, Citrix, iPad solutions, and print shop tools. The role emphasizes troubleshooting desktops, laptops, printers, and mobile devices, plus lifecycle management of end-user assets.

Candidate qualifications include an Associate’s Degree with up to 2 years of related experience or a high school diploma with 3+ years of specific experience;