Desktop Support Analyst at Reyes Beverage Group Los Angeles, CA

Reyes Beverage Group; Los Angeles (CA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full benefits (medical, dental, vision

401K

FREE healthcare (default plan is $0 to

Paid Training

Tuition Reimbursement

wellness programs

paid time off

Appreciation events

Job summary

Reyes Beverage Group in Los Angeles, CA is seeking a Desktop Support Analyst to provide on-site and remote support for owners and executives, coordinating with the IT service center and operating on a 24x7x365 on-call rotation.

The ideal candidate has an Associate's Degree with 1–2 years of related experience or a GED with 3+ years, plus executive support experience and familiarity with Apple, Citrix, AD/Azure AD, and Office 365. We offer full benefits and professional growth opportunities.

Qualifications

• Associate's Degree with 1 to 2+ years of related experience or GED and 3+ years of specific experience.
• Bachelor’s Degree in Computer Science or related field preferred.
• Certification in Apple, Microsoft Certified Professional, Microsoft Technology Specialist or equivalent is a plus.
• 5+ years of executive-level support experience in enterprise environments (onsite/remote).
• 3+ years configuring and supporting Apple devices and Windows/macOS environments; familiarity with AD, Azure AD, Office 365, and networking.
• Experience setting up executive home offices with networking equipment; Citrix and endpoint management tools (SCCM, Jamf, Intune) preferred.

Responsibilities

• Provide on-site and remote technical support to Owners and executives, with strong problem-solving and customer service.
• Coordinate with IT service center to resolve executive issues, on-call 24x7x365.
• Maintain confidentiality and adhere to service level objectives for executives.
• Document actions and procedures to track system state and support team tasks.
• Communicate investigation progress and planned solutions to customers, coordinating with colleagues.
• Provide on-site home-office support for network/desktop services and AV, and manage external vendors.
• Other duties as assigned.

Skills

Customer service

Problem-solving

Communication

Education

Associate's Degree + 1–2 years of related experience OR GED + 3+ years of experience

Bachelor’s Degree in Computer Science or related field

Tools

Apple devices (iPad/iOS/macOS)

Active Directory

Azure AD

Office 365

Windows

Citrix

SCCM

Jamf

Intune

Job description

Desktop Support Analyst job at Reyes Beverage Group. Los Angeles, CA.

Information/Perks

• Mon - Fri schedule
• Full time permanent position
• Full benefits (medical, dental, vision, 401K)
• FREE healthcare (default plan is $0 to our employees, their spouses & their children)
• 401K with a 50% match up to the first 10% contribution
• Paid Training with several development opportunities to nurture your career growth
• Tuition Reimbursement, wellness programs, paid time off
• Appreciation events and contests throughout the year full of prizes, gear and fun

Position Responsibilities

• Provide on-site and remote technical support to Owners, their families, assistants, and executive users, demonstrating exceptional problem-solving skills, customer service, and independent issue resolution, while reporting to the Manager of Executive Desktop Support
• Work with the Information Technology (IT) service center to provide technical support for owner and executive issues, ensuring assigned calls are responded to while being on a 24x7x365 on-call rotation and diagnosed swiftly to reflect the status
• Maintain confidentiality in all dealings with owners and executives ensuring that operational level and service level objectives are adhered to while maintaining up to date level of knowledge with regards to technology
• Document actions and procedures to ensure an accurate and accessible record of the current state of the system, assisting other members of the executive desktop team when appropriate to complete tasks int he necessary timescale
• Communicate the progress of investigations and planned solutions to customers, managing their level of expectation, while liaising with colleagues and utilizing their expertise to solve more complex problems
• Provide onsite support at executives’ home offices concerning network and desktop services and audio-visual system setup, problem solving in Windows, Apple, and Citrix, as well as assisting in the management of vendors such as internet service providers, cable, and satellite TV
• Other duties as assigned

Required Education and Experience

• Associate's Degree with 1 to 2 plus years of related experience or High School Diploma/General Education Degree (GED) and 3 plus years of specific experience

Preferred Education and Experience

• Bachelor’s Degree in Computer Science or related field
• Certification in Apple, Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certification
• 5 plus years of experience with executive level support in an enterprise corporate setting in an onsite and remote capacity
• 3 plus years of experience configuring and supporting Apple (iPads, iOS, iPhones, MacBooks) and Android devices, as well as working with Active Directory, Azure AD, MS Office, Office 365, Windows, Mac environments, and networking
• Experience in setting up, installing, cabling, and maintaining executive home offices with networking equipment (Apple, Cisco, VoIP) and adept at working in a fast-paced, technical environment
• Experience with Citrix and endpoint management tools such as SCCM, Jamf, and Intune is preferred

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.