End User IT Support Specialist

Cotiviti; Louisville (KY); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

401(k) plan

Paid holidays

Paid time off

Job summary

Cotiviti in Louisville, KY is seeking an End User Computing Analyst to provide IT support for internal users, handle incidents via ServiceNow and JIRA, and maintain SLAs. The role covers desktop/laptop hardware, software, peripherals, printers, VOIP phones, and remote connectivity, with emphasis on incident management and project work.

You will deploy workstation images with SCCM and Workspace One, train users on processes, and contribute to special projects and daily operations, ensuring

Qualifications

• 4+ years of end-user technical support experience.
• Advanced working knowledge of MS Products (Office 365, Windows 10), Adobe products.
• Strong hardware repair skills for laptops/desktops.
• Experience with SCCM or equivalent imaging tools and AD/GPO basics.
• Workspace One and Modern Management of Windows 10 preferred.
• Knowledge of ITIL processes related to Incident, Problem, and Request.
• Basic IP networking understanding and problem resolution.
• Ability to work independently and communicate clearly with users.

Responsibilities

• Provide support for all IT services including hardware, software, peripherals, printers, VOIP, and internal applications.
• Process incidents via ServiceNow and JIRA while maintaining SLAs.
• Document tickets with detailed notes and escalate when needed.
• Configure and maintain end-user business applications and devices.
• Participate in projects with defined tasks and report progress.
• Handle equipment shipments for remote colleagues.
• Deploy and image computers using SCCM and Workspace One; setup devices.
• Train users on processes such as Mobile Scanning and Remote Connectivity.

Skills

End-user support

MS Office 365

Windows 10

Adobe products

ITIL processes

LAN troubleshooting

VPN/RSA

Customer service

Problem solving

Tools

SCCM

Workspace One

Active Directory

Group Policy

JIRA

ServiceNow

Job description

Cotiviti in Louisville, KY is seeking an End User Computing Analyst to provide IT support for internal users, handle incidents via ServiceNow and JIRA, and maintain SLAs. The role covers desktop/laptop hardware, software, peripherals, printers, VOIP phones, and remote connectivity, with emphasis on incident management and project work.

You will deploy workstation images with SCCM and Workspace One, train users on processes, and contribute to special projects and daily operations, ensuring